Innovative technology professional with several years of experience in double-sided marketplaces. Passionate about the intersection of automation, innovation, and interpersonal communication.
Overview
6
6
years of professional experience
Work History
Product Manager
On The Stage
02.2022 - Current
Owned two separate roadmaps: core platform serving small to mid-sized arts organizations, and enterprise-level platform serving industry leaders in immersive performance
Prioritized, scoped, and managed delivery on key features. Recent ownership of subscription management product included performance improvements that made subscription creation 300% faster than competing ticketing platforms
Managed A/B testing on upgrade-focused performance calendar, which increased add rate of merchandise items from 2% to 28% of all purchases
Scoped and recorded all requirements in Confluence and Jira. Delegated development tasks to team of 10 engineers
Led scrum ceremonies for technology team of 15 employees
Documented feature functionality for internal teams. Created training materials, webinar content, and how-to videos for both internal and external audiences
Coordinated with go-to-market stakeholders (Sales, Marketing, Executive Leadership) on key deliverables and launch messaging
Product Manager
Wade & Wendy (Now: Veritone Hire)
09.2020 - 02.2022
Developed and launched new product features to increase end user engagement, including robust role kickoff experience, classification system to predict advertising spend, and AI-powered career advisor
Reduced process time for conversation creation from 24 hours to 30 minutes by implementing classification system and replicable chat template for high-volume roles
Tracked data in Looker, PowerBI and internal dashboards
Conducted end user interviews and defined metrics on areas of product ownership to understand usage trends and areas of deficiency
Coordinated project planning and execution with team members and team leads
Performed all tasks in addition to all Product Operations responsibilities listed below
Product Operations Associate
Wade & Wendy (Now: Veritone Hire)
12.2018 - 09.2020
Trained and supervised internal team members and 15 offshore team members on operational responsibilities
Served as main point of contact for operations-related issues and improvements
Remedied issues that arose within internal systems, including dialogue management system and administrative interface
Owned UX writing and conversational design for two distinct chat modules
Assistante de vie aux familles at Maison de retraite Bellevue 18000 bourges (stage 3 semaine). Crèche galipettes (stage 3 semaine)Assistante de vie aux familles at Maison de retraite Bellevue 18000 bourges (stage 3 semaine). Crèche galipettes (stage 3 semaine)