Work History
Education
Skills
Timeline

Elizabeth Gough

Wash House
Akron,OH

Work History

Equine Trainer

Wheeler Racing Inc | 1994 - 2013

Broke and trained race horses on and off the track. Gave horseback riding lessons. Specialized in early child hood lessons. Gave at home pony parties for children's birthdays head leader of an excellent t 4h club. Gave tour guided trail rides performed all duties in order to take care of a full 30 stall horse farm

Cigar Salesperson

Juan Mistro | 2000 - 2007

Executed sales of hand-rolled Cuban cigars at bars and clubs, enhancing customer experience during Tampa's vibrant nightlife.

Attendant

2 Years 4 Months
Wash House | 2024.02 - 2026.06
  • Maintained cleanliness and organization of laundry facilities to ensure efficient operations.
  • Assisted customers with service inquiries, enhancing overall customer satisfaction.
  • Operated washing and drying equipment according to safety protocols for optimal performance.
  • Monitored inventory levels of cleaning supplies, ensuring availability for daily operations.
  • Trained new staff on equipment usage and best practices for operational efficiency.
  • Implemented improvements in workflow processes to reduce turnaround times on laundry services.
  • Collaborated with team members to address customer concerns promptly and effectively.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Provided exceptional customer service by promptly addressing guest needs and requests.
  • Utilized strong interpersonal skills to establish rapport with guests.
  • Assisted guests with luggage and transportation arrangements, providing seamless arrival and departure experience.
  • Enhanced guest experience by providing prompt and courteous service during their visit.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Server

7 Years
Ihop | 2010.08 - 2017.08
  • Provided exceptional customer service by efficiently taking orders and addressing guest inquiries.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Assisted in training new staff on menu items and customer service standards.
  • Processed payments accurately using point-of-sale system, ensuring smooth transactions.
  • Monitored inventory levels, communicating needs to management for restocking supplies.
  • Adapted quickly to changing environments during peak hours, ensuring consistent service quality.
  • Resolved customer complaints effectively, turning negative experiences into positive outcomes.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact

Server

2 Years
Pickle Bills | 2009.08 - 2011.08
  • Engaged customers to identify needs and recommend appropriate products.
  • Demonstrated product features and benefits to enhance customer understanding.
  • Maintained organized sales floor to ensure optimal shopping experience.
  • Processed transactions accurately using point-of-sale systems.
  • Provided exceptional customer service in high-volume dining environment.
  • Assisted guests with menu selections and dietary inquiries promptly.
  • Resolved customer complaints swiftly to enhance overall satisfaction levels.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Tree Work

2 Years 10 Months
A1arborist | 2007.02 - 2009.12
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Early Childhood Education Certificate - Early Childhood Care And Education

Auburn Caresr Center | Chardon, OH | 1998-08

- General Studies

Berkshire High School | Burton, OH | 1998-08

Skills

I am highly motivated. And I am wonderful with people. I have a gift of making people feel good and to trust me my communication skills are on point I am well knowledged across the board and am very well spoken
Strong work ethic
Team player attitude
Initiative and Self-motivation
Complaint resolution
Multi-line phone system
Customer request handling
Child safety monitoring
Customer service
Excellent communication
Time management
Attention to detail
Teamwork and collaboration
Multitasking
Interpersonal communication
Guest services
Problem-solving
Team building
Active listening
Conflict resolution
Relationship building

Timeline

Attendant

Wash House
2024.02 - 2026.06Read More

Server

Ihop
2010.08 - 2017.08Read More

Server

Pickle Bills
2009.08 - 2011.08Read More

Tree Work

A1arborist
2007.02 - 2009.12Read More

Auburn Caresr Center

Early Childhood Education Certificate from Early Childhood Care And Education
Read More

Berkshire High School

from General Studies
Read More

Equine Trainer

Wheeler Racing Inc
1994 - 2013Read More

Cigar Salesperson

Juan Mistro
2000 - 2007Read More
Elizabeth Gough