Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Graeff

North Easton,MA

Summary

Dedicated to building and streamlining medical billing software, committed to exceeding customer goals. Over twenty years of diverse experiences in healthcare organizational software, offering expert advice and guidance on revenue cycle workflows. Extensive product and technical knowledge, combined with project management, communication, organization, and people skills, delivering exceptional results in this field.

Overview

19
19
years of professional experience

Work History

Senior IT Analyst, Financials

Signature Healthcare
09.2022 - Current
  • Provide technical support and system maintenance for the Patient Accounting department, working directly with management to maintain and streamline MEDITECH RCG
  • Identify and implement areas of improvement in claim submissions, denial management, and patient collections
  • Increase end-user satisfaction by providing timely, effective technical support and training resources
  • Establish strong relationships with vendors and suppliers to maintain seamless interfaces with outside collection agencies and our claims clearinghouse
  • Develop comprehensive documentation and provided training materials to support system adoption by staff members and biannual system updates
  • Implement cost-saving measures without compromising system performance or reliability, resulting in significant savings for the company over time
  • Collaborate with upper management to drive strategy, optimization, and implement new processes

Supervisor Implementation, RCG

MEDITECH
05.2018 - 09.2021
  • Hired, trained and managed staff who implemented the Revenue Cycle application for new Expanse customers; oversaw up to eight staff members and twenty-five customers concurrently
  • Communicated with customers and their management to provide a thorough transfer of knowledge on all aspects of the application and implementation process
  • Worked closely with managers and directors to meet the goals set forth by the department
  • Collaborated with other application support management teams such as development, programming, and technical support to provide swift solutions for customer's obstacles

Software Developer, Web EHR

MEDITECH
01.2014 - 05.2018
  • Coded in a web-based platform, integrating existing 6.x M-AT clinical technology into a suite of mobile products for physicians
  • Saw to completion the creation of Web Acute Status Board, EDTracker, Discharge Documentation
  • Volunteered as scrum master, communicating between teams to ensure projects synchronization timely completion
  • Designated as lead educator for developers learning how to program within the web environment

Software Developer, Ambulatory

MEDITECH
01.2010 - 01.2014
  • Collaborated in creating the financial/administrative/revenue cycle portion of a new web-based Ambulatory application
  • Adapted 6.x M-AT applications into a new web-based environment
  • Integrated new screen logic and existing 6.x M-AT infrastructure to provide financial and scheduling solutions for Ambulatory clinics

Software Developer, Patient Accounting

MEDITECH
01.2006 - 01.2010
  • Collaborated in designing and building an enhanced patient accounting system from the ground up
  • As lead programmer for collection activities, implemented functionality including graphical collection timelines, dictionaries, automated nightly activities, and contract management
  • Created routines that govern batch posting, bill posting, patient desktop routines, interest, and transaction displays.

Education

Certificate in Applied Science, Software Engineering -

Harvard University Extension School
Cambridge, MA
2008

Bachelor of Arts - Psychology

Colby College
Waterville, ME
1998

Skills

  • Project Management
  • Project Lifecycle Oversight
  • Client Engagement
  • Team Leadership
  • Office Administration
  • Systematic Cause Evaluation
  • Product Design and Development
  • Agile Development Practices
  • JIRA Project Management
  • Programming languages: MEDITECH NPR, FS, and M-AT, C, C, Java

Timeline

Senior IT Analyst, Financials

Signature Healthcare
09.2022 - Current

Supervisor Implementation, RCG

MEDITECH
05.2018 - 09.2021

Software Developer, Web EHR

MEDITECH
01.2014 - 05.2018

Software Developer, Ambulatory

MEDITECH
01.2010 - 01.2014

Software Developer, Patient Accounting

MEDITECH
01.2006 - 01.2010

Bachelor of Arts - Psychology

Colby College

Certificate in Applied Science, Software Engineering -

Harvard University Extension School

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Elizabeth Graeff