Elizabeth Graham
Rocky Point,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
2018
2018
years of professional experience
Work History
Bagger
Publix
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted guests entering and exiting store to foster customer satisfaction.
Cashier
Publix
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Staff
Publix
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
Customer Service Team Leader
Publix
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Making sure we have the right amount of registers open to accommodate all shoppers, no lines.
- Ensuring shopping carts are picked up from the lot in a timely manner.
- Keeping track of restroom cleanliness, floors for the whole store, and outside sidewalk appearances and trash bins
Assistant Customer Service Manager
Publix
01.2000 - 02.2018
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Kept accurate records to document customer service actions and discussions.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek06.2003
Skills
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Professionalism and Courtesy
Languages
English
Timeline
Assistant Customer Service Manager
Publix
01.2000 - 02.2018
Bagger
Publix
Cashier
Publix
Customer Service Staff
Publix
Customer Service Team Leader
Publix
High School Diploma -
Coconut Creek High School
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