Elizabeth Graham
Longmont,CO
Summary
Dynamic professional with extensive experience in audit and billing. Known for fostering teamwork and collaboration while driving process enhancements. Committed to leading teams to achieve high-quality results and optimize client satisfaction.
Overview
19
19
years of professional experience
Work History
Audit Lead
PharMerica
Longmont, CO
08.2025 - Current
- Trained and mentored junior auditors on best practices and auditing techniques.
- Collaborated with cross-functional teams to address audit issues and implement corrective actions.
- Utilized data analytics tools to identify trends and improve auditing processes.
- Ensured timely completion of audits while maintaining high-quality standards.
- Led a team of auditors, fostering collaboration and promoting professional development among team members.
Census and Billing Lead
PharMerica
Longmont, CO
12.2019 - 08.2025
- Trained and mentored team members on billing processes and software utilization.
- Implemented process improvements, enhancing workflow efficiency and reducing errors.
- Analyzed billing discrepancies, developing solutions to minimize rework and disputes.
- Coordinated with cross-functional teams to resolve complex billing issues effectively.
- Managed monthly billing cycles, ensuring timely invoicing and revenue recognition.
- Increased accuracy in financial reporting by reconciling billing discrepancies and adjusting entries as needed.
- Managed a team of billers, providing guidance, coaching, and performance evaluations for professional growth and development.
Billing Support Services Lead
PharMerica
Longmont CO
09.2014 - 12.2019
- Trained and mentored junior team members
- Answered client questions by phone and email, following up with multiple departments as needed
- Researched and resolved client concerns and questions in a timely manner
- Identified training needs and opportunities and developed training checklists
- Reallocated workload and staffing as needed to provide sufficient coverage
- Performed regular one on one meetings with staff
Admissions/Census Associate
PharMerica
Longmont, CO
09.2007 - 09.2014
- Worked with client contacts and internal personnel to obtain accurate information and to input timely patient demographic, payer, and other relevant information to ensure accurate admissions, re-admissions and census changes
- Worked closely with all commercial and government payers, including private insurance companies, pharmacy benefit managers, state Medicaid programs and/or Medicare, to verify benefits and eligibility, securing complete and accurate payer status to ensure timely billing and reimbursement
- Worked closely with internal customers, including pharmacy personnel, collection associates, and adjudicators to verify billing practices to appropriate payer
- Reviewed and analyzed relevant reports to ensure accurate billing
Education
Bachelor of Science - International Relations/French
Lake Forest College
Lake Forest ILSkills
- Strategic thinking
- Coaching and mentoring
- Teamwork and collaboration
- Problem-solving
- Results-oriented
- Excellent communication
- Confidentiality
- Client relationship management
- Process evaluations
Timeline
Audit Lead
PharMerica
08.2025 - Current
Census and Billing Lead
PharMerica
12.2019 - 08.2025
Billing Support Services Lead
PharMerica
09.2014 - 12.2019
Admissions/Census Associate
PharMerica
09.2007 - 09.2014
Bachelor of Science - International Relations/French
Lake Forest College