Summary
Work History
Education
Skills
Timeline
Overview
Elizabeth Graves

Elizabeth Graves

Miami,FL

Summary

Well-rounded FRONT DESK ASSOCIATE committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Well-rounded committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Self-motivated FRONT DESK receptionist highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Self-motivated FRONT DESK receptionist highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Work History

Front Desk Receptionist

Skintique Miami
Coral Gables, FL
01.2022 - Current
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Explained policies and procedures to visitors.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.

Oral Surgeon Assistant

Dr Jeffrey Eisner
Miami, FL
10.1995 - 05.1998
  • Provided patient care and education prior to, during, and after treatment.
  • Assisted oral surgeons with surgical procedures in a timely manner.
  • Sterilized instruments and equipment according to infection control guidelines.
  • Performed administrative tasks such as scheduling appointments, preparing charts, and keeping records up-to-date.
  • Administered local anesthetics for patients undergoing dental surgery.
  • Maintained inventory of supplies and restocked cabinets when needed.
  • Took digital radiographs of patients' teeth and mouths per instructions from the oral surgeon.
  • Verified patient medical history before any procedure was performed.
  • Greeted and prepared each patient for their appointment in a welcoming manner.
  • Removed sutures after surgery under the supervision of the oral surgeon.
  • Conducted chart reviews prior to each appointment to ensure accuracy.
  • Coordinated with other healthcare professionals to ensure proper care for each patient.
  • Kept operating rooms clean and orderly at all times.
  • Prepared tray setups for various types of surgical procedures.
  • Collected data on patient outcomes following treatment plans prescribed by the oral surgeon.
  • Ordered lab tests or x-rays as directed by the doctor.
  • Answered phones and took messages as needed throughout the day.
  • Maintained accurate documentation of all treatments performed in patient charts.
  • Provided support to office staff with various duties as needed.
  • Recorded patients' medical history, vital statistics and test results in medical records as part of patient intake process.
  • Assisted dentist with completing procedures.
  • Established clean, sterile and welcoming environment for patients.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Updated patient records with new data and treatment information.
  • Took medical and dental history and recorded vital signs of patients.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Exposed dental diagnostic x-rays.
  • Gathered and documented patient medical and dental histories and vital signs.
  • Briefed patients on dental procedures and payment plans to help make informed decisions.
  • Assisted dentist during examination by retracting patient's tongue and cheeks.

Education

Associate of Arts - Undergrad

Louisiana State University And A&M College, Baton Rouge, LA

Skills

  • Inventory Control
  • Call Routing
  • Supply Management
  • Office Organization
  • Customer Service
  • Cash Handling
  • Appointment Confirmation
  • Guest Relations
  • Customer Assistance and Interaction
  • Office Supplies Ordering
  • Scheduling Appointments

Timeline

Front Desk Receptionist - Skintique Miami
01.2022 - Current
Oral Surgeon Assistant - Dr Jeffrey Eisner
10.1995 - 05.1998
Louisiana State University And A&M College - Associate of Arts, Undergrad

Overview

28
28
years of professional experience

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Elizabeth Graves