Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Work Preference
Accomplishments
Generic

Elizabeth Graves

Palmyra,VA

Summary

Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Reliable employee seeking a customer service position. Offering excellent communication and good judgment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

30
30
years of professional experience

Work History

Guest Services Cashier

Target Stores
2018.10 - 2024.02
  • Used POS system to enter orders, process payments and issue receipts.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Proactively addressed potential issues through clear communication with both customers and management staff.
  • Streamlined check-out process for improved customer experience and reduced wait times.
  • Maintained a clean and organized workspace, ensuring optimal efficiency and professionalism.
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
  • Answered questions about store policies and addressed customer concerns.
  • Learned duties for various positions and provided backup at key times.
  • Processed returns and exchanges in accordance with company policies, maintaining customer trust and loyalty.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
  • Built relationships with customers to encourage repeat business.
  • Maintained strict adherence to cash handling procedures, resulting in zero discrepancies during audits and spot checks.

Operated cash register to record transactions accurately and efficiently. Monitored 8 self-checkout registers at the same time. Monitored age restricted purchases. Approached shop- lifters to that were attempting to steal products.

Senior Patient Access Scheduler

University Of Virginia Medical Center
2001.02 - 2021.10
  • Demonstrated adaptability in meeting changing demands of healthcare environments through cross-training in other administrative roles as needed.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Assisted with medical coding and billing tasks.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Ensured seamless communication with external parties such as referring physicians'' offices or diagnostic centers while coordinating complex multi-disciplinary appointments for patients.
  • Supported the success of marketing campaigns by proactively reaching out to potential patients for service promotion or special events within the facility.
  • Promoted a positive team environment by collaborating effectively with colleagues in managing high-volume call traffic during peak hours.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Store Manager

JOANN Fabrics And Crafts
1997.02 - 2001.09

Reduced operational risks while organizing data to forecast performance trends.

  • Rotated merchandise and displays to feature new products and promotions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Floral Manager and Designer

Gail's Balloons And Flowers
1994.05 - 1998.09
  • Conducted regular quality checks on incoming flowers to ensure optimal freshness and longevity in arrangements.
  • Mentored junior staff members, fostering a positive team environment and improving overall performance.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.
  • Increased sales revenues with effective promotional strategies, including seasonal displays and targeted marketing efforts.
  • Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements for various occasions.
  • Educated customers on proper care techniques for their floral purchases, resulting in longer-lasting products and satisfied clients.
  • Decreased shrink by [Number]% through close monitoring of department.
  • Trained employees on customer order taking and basic floral arranging.
  • Contributed to the company''s social media presence by sharing eye-catching images of unique arrangements and seasonal offerings.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Inventoried plants and flower care supplies and ordered more.

Participated in continuing education opportunities to stay current on industry trends and best practices.

Education

High School Diploma -

Woodrow Wilson High School
Bethesda, MD

Skills

  • Cash handling expertise
  • Complaint Handling
  • Bank Deposits
  • Adaptable and Flexible
  • POS system operations
  • Loss Prevention
  • Inventory Control
  • Product Scanning
  • Team player mentality
  • Identification checks
  • Currency counting
  • Cash Handling
  • Product restocking
  • Refund handling
  • Reliable and Responsible
  • Point-of-sale system operation
  • Cash handling expertise

Timeline

Guest Services Cashier

Target Stores
2018.10 - 2024.02

Senior Patient Access Scheduler

University Of Virginia Medical Center
2001.02 - 2021.10

Store Manager

JOANN Fabrics And Crafts
1997.02 - 2001.09

Floral Manager and Designer

Gail's Balloons And Flowers
1994.05 - 1998.09

High School Diploma -

Woodrow Wilson High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Work Location

On-SiteRemote

Important To Me

4-day work weekCareer advancementWork-life balanceWork from home optionStock Options / Equity / Profit Sharing401k match

Accomplishments

  • Supervised team of 17 staff members.
  • Achieved positive customer satisfaction through effectively helping with the planning of there wedding. I helped them with choosing flowers for the bouquets and table arrangements. Then moved on to the cake choosing flavors and colors
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.
Elizabeth Graves