ELIZABETH GRAY
Business Operations Leader / Project Manager
Mayflower, AR (remote),AR
No one cares how much you know until they know how much you care.
Theodore Roosevelt
Links
https://www.linkedin.com/in/ecg1
Skills
- Communication
- Technology literacy
- Data analytics
- Training & Development
- Operational excellence
- Cross-functional alignment
- Project management
- Business process management
- Business writing
- Team Meetings
- Candidate Interviewing
- Organizational Improvements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Tenacious business operations leader and project manager with demonstrated leadership in cross-functional collaboration, process management, creative problem-solving, internal and external customer relationship management and holistic gap analysis. Motivating and respectful servant leader with a passion for collaborative voice and empowering others.
Multifaceted and technologically proficient, with excellent communication, interpersonal, and decision making skills. Recognized for understanding and respecting diverse stakeholder perspectives to secure 100% buy-in for process and software enhancements. Adept at thriving under pressure; leading change initiatives, damage control, liaising as subject matter expert for software development and managing large-scale K-12 furniture projects while training, coaching and mentoring a team of 29 project managers to support client retention and profit margins
Overview
25
25
years of professional experience
Work History
Best Practice Leader
Meteor Education (remote)
Gainesville, FL
01.2018 - 05.2022
- Developed training plan; trained and onboarded 27 new project managers.
- Engineered full suite of PM process and training documents.
Ensured 100% process adherence, supporting 20% yearly revenue growth without additional shared services staffing. - Created PM dashboard with software developers to improve efficiency, data accuracy and reporting.
- Fostered trust and open dialogue, mentored team, rewrote PM job description, and influenced hiring to reduce PM attrition by 80%.
- Co-developed, documented, and trained core process outlining critical project lifecycle action items across five disciplines.
- Led weekly collaboration meetings with leaders from eight departments to identify and eliminate process and software gaps.
- Optimized team cohesion through regular virtual team, coalition, and think tank meetings.
- Established metrics, facilitated access to relevant data fields and BI, and built reports to improve transparency.
- Managed planning, tracking, scheduling, delivery, installation, and punch of $5M+ in K12 furniture projects per year.
projects per year.and BI, and built reports to improve
Project Manager
Meteor Education (remote)
Gainesville, FL
04.2013 - 01.2018
- Managed planning, tracking, scheduling, delivery, installation, and punch of $5M+ in K12 furniture projects per year.
- Strategically protected profit margin, maintained average margin erosion of less than .02%.
- Provided nationwide project management support, traveling 100+ nights per year.
Merchandising Manager
Beeline (remote)
Conway, AR
11.2011 - 04.2013
- Conducted visual audits, oversaw resets and summarized data into comprehensive reports.
- Audited, ordered and upheld visual standards for 250+ products in retail sites across 2 counties.
- Coached staff members to increase sales, ranked in top 5% districtwide sales month over month.
Senior Customer Service Representative – Account Manager
Virco Inc
Conway, AR
08.1997 - 10.2011
- Handled account management for exclusive high-volume distributors.
- Processed 20+ purchase orders and service requests per day.
Answered 100+ daily customer and sales rep inquiries. - Managed credit applications, ledger maintenance, and collection activities.
- Managed ordering, tracking, scheduling, delivery and punch for large turnkey projects.
Certification
Business Process Management (BPM), Global Association for Quality Management (GAQM) - Certification# G-100705
Awards
Shared Value Award - September 2019
Chairman's Circle - January 2017
Operational Excellence Award - September 2016
Education
Paralegal
Timeline
Best Practice Leader - Meteor Education (remote)
01.2018 - 05.2022
Project Manager - Meteor Education (remote)
04.2013 - 01.2018
Merchandising Manager - Beeline (remote)
11.2011 - 04.2013
Senior Customer Service Representative – Account Manager - Virco Inc
08.1997 - 10.2011
Southern Technical College - , Paralegal
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