Elizabeth Gray
Lewisville ,TX
Summary
Dynamic and empathetic professional with a proven track record in healthcare environments, notably at Scottish Rite for Children. Excels in patient registration and insurance verification, enhancing the patient experience through exceptional customer service and efficient problem-solving. Demonstrates leadership in process improvement, significantly contributing to team success and operational efficiency.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Scottish Rite for Children
01.2023 - Current
- Pre-registration and full registration
- Obtaining Scottish Rite consent paperwork, notifying patients of patient rights, privacy notices
- Collection of identification, guarantor information and insurance coverages
- Insurance verification
- Obtaining co-payments for services rendered
- Patient intake/referral process and new patient scheduling for some patients
- Scheduling of follow-up appointments; required coordination with clinical team
- Management of incoming calls (messages, transfers, scheduling)
- Obtaining referrals from PCP offices for Specialist referrals
- Management and distribution of all incoming departmental faxes
- Scanning of clinical record information and correspondence to EPIC medical record
Receptionist/ Medical Assistant
Preferred Pediatrics Urgent Care for Kids
09.2021 - 01.2023
- Receptionist: Check-in patients upon arrival which includes updating demographics, insurance information, PCP, collect co-pays, and provide consents for signature as well as appropriate health questionnaires
- Check out patients, collect additional balances, provide visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments
- Verify patient insurance eligibility
- Post patient charges and payments
- Complete charge and payment reconciliation
- Scan and upload documents in Document Management/EHR system
- Maintain a clean and sanitized work area and patient waiting area
- Medical Assistant: Able to obtain a thorough health history and collect vital signs on pediatric patients efficiently and accurately
- Collect and analyze lab specimens: oral and nasopharyngeal swabs, UA, etc
- Answer phone calls for the provider and field questions within scope of practice (nurse triage)
Sales Floor Lead/Keyholder
Francesca’s
01.2021 - 08.2021
- Maintained a positive and functional work environment, working with coworkers to reach our weekly and monthly goals
- Managed and monitored inventory to ensure the appropriate steps were taken to prevent theft
- Maintained a clean store, by regularly sanitizing all areas of the store, as well as upheld personal sanitary protocols
- Greeted and worked with customers providing them with high quality customer service
- Handled POS system transactions ensuring seamless and accurate cash flow
- Followed opening and closing procedures, which included creating deposits, making sure daily paperwork was completed, and making sure the store was up to the general managers standards
Sales Associate
Hibbett Sports
08.2020 - 12.2020
- Maintained a clean and organized inventory and curated displays of rotating seasonal clothing, shoes, and accessories
- Addressed customer needs and provided them with high quality service while upholding workplace standards to ensure customer satisfaction
- Handled POS system transactions ensuring seamless and accurate cash flow
Education
BBA - Healthcare Administration
Texas Woman’s University
12.2022
High School Diploma -
Mineral Wells High School
12.2019
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- EMR
- Information collection
- Team leadership
- Referral coordination
- Process improvement
- Data entry
- Phone and email etiquette
- Registration and admissions
References
- Isabel Perez, Scottish Rite for Children, Patient Access Manager, 469-515-7270
- Dr. Amy Adams, Preferred Pediatrics, Owner, Provider, (972)-318-0030
- Whitney Spraggins, FNP, Preferred Pediatrics, Owner, Provider, (972)-318-0030
Timeline
Patient Access Representative
Scottish Rite for Children
01.2023 - Current
Receptionist/ Medical Assistant
Preferred Pediatrics Urgent Care for Kids
09.2021 - 01.2023
Sales Floor Lead/Keyholder
Francesca’s
01.2021 - 08.2021
Sales Associate
Hibbett Sports
08.2020 - 12.2020
BBA - Healthcare Administration
Texas Woman’s University
High School Diploma -
Mineral Wells High School
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