Elizabeth Gray
Flower Mound,TX
Summary
Service-driven professional highly informed of all state and federal regulations pertaining to benefits for employees. Communicative Benefits Specialist offering outstanding customer service and data confidentiality skills.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Innovative Photographer talented at experimenting with new approaches, techniques, software, and lenses. Thrive under pressure and successful with creativity-focused artistic challenges. Excellent eye for light and composition.
Overview
12
12
years of professional experience
1998
1998
years of post-secondary education
Work History
Retirement System Benefits Specialist
Employees Retirement System of Texas
Austin , TX
09.2014 - 10.2024
- Generated reports on health care costs, retirement savings, and other related topics.
- Maintained records of employee participation in various benefits programs.
- Approved members retirements, refunds, service certification, and rollovers.
- Designated members beneficiaries.
- Worked with the warrants (checks sent out to members.
- Handled incoming and out going faxes, emails, and any other requests received by benefits support service.
- Processed benefit enrollment forms, changes, and terminations.
- Assisted employees with enrolling in benefit plans and explained plan options.
- Researched and resolved employee inquiries regarding benefits programs.
- Coordinated open enrollment activities including meetings and communication campaigns.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Checked accuracy and completeness of benefits applications and documents.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Stayed current with benefits trends and legislation through continuous education and professional development.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Developed and distributed communications materials to educate employees about their benefits and any changes.
- Managed and maintained employee benefits programs including health insurance, retirement plans, and wellness programs.
- Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.
- Coordinated annual open enrollment process, including preparation of materials, presentations, and employee support.
- Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration.
Stockroom Associate
Savers Thrift Store
Cedar Park , Texas
09.2013 - 09.2014
- Inspected incoming shipments of product for accuracy and quality, reporting any discrepancies or damages to supervisors immediately.
- Performed inventory cycle counts as needed to maintain accurate records of quantity on hand.
- Developed strong working relationships with vendors and store personnel to ensure smooth operations within the department.
- Collaborated with team members on various projects related to inventory control management and restocking processes.
- Assisted customers with locating requested items within the store or stockroom area.
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
- Utilized barcode scanners to record information regarding incoming and outgoing products accurately.
- Verified shipment contents against invoices or other documents prior to stocking shelves or shipping out orders.
- Implemented strategies for efficient storage solutions based on space availability within the warehouse and stockroom environment.
- Maintained cleanliness of the stockroom by sweeping floors and wiping down shelving units regularly.
- Adhered to all company policies related to health and safety regulations when working in the stockroom area.
- Managed daily tasks such as labeling boxes, sorting orders according to priority level.
- Ensured that safety protocols were followed while handling products including wearing protective gear when necessary.
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
- Communicated with customers to answer questions.
- Replenished inventory with focus on addressing customer needs.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Kept stockroom clean and neat for maximum productivity.
- Executed price changes, markdowns, and transfers as directed.
- Coordinated with management to identify and resolve inventory discrepancies.
- Maintained cleanliness and order in the backroom and loading dock areas.
- Participated in store recovery to keep merchandise displays neat and organized.
Stockroom and Sales Associate
Ross Dress for Less
Austin , TX
07.2012 - 09.2013
- Inspected incoming shipments of product for accuracy and quality, reporting any discrepancies or damages to supervisors immediately.
- Performed inventory cycle counts as needed to maintain accurate records of quantity on hand.
- Developed strong working relationships with vendors and store personnel to ensure smooth operations within the department.
- Collaborated with team members on various projects related to inventory control management and restocking processes.
- Assisted customers with locating requested items within the store or stockroom area.
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
- Received purchase orders from vendors and prepared packing slips for outgoing shipments accordingly.
- Verified shipment contents against invoices or other documents prior to stocking shelves or shipping out orders.
- Utilized barcode scanners to record information regarding incoming and outgoing products accurately.
- Implemented strategies for efficient storage solutions based on space availability within the warehouse and stockroom environment.
- Maintained cleanliness of the stockroom by sweeping floors and wiping down shelving units regularly.
- Adhered to all company policies related to health and safety regulations when working in the stockroom area.
- Managed daily tasks such as labeling boxes, sorting orders according to priority level.
- Ensured that safety protocols were followed while handling products including wearing protective gear when necessary.
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
- Verified product numbers with scanners and manual tracking.
- Palletized products for shipping or transfer to sales floor.
- Communicated with customers to answer questions.
- Demonstrated product features and benefits for customers' needs.
- Processed credit card transactions quickly and securely.
- Assisted customers with product selection, sizing and styling.
- Attended weekly team meetings to review performance goals and objectives.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adhered to company initiatives and achieved established goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
Photographer and Sales Associate
Sears Portrait Studio
Austin , TX
07.2012 - 03.2013
- Compose creative shots from different angles that are visually appealing.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Work closely with editors and designers to create desired effects in post production editing.
- Train assistants on proper use of photography equipment and techniques used in the industry.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Attend workshops or seminars related to photography techniques and technology advancements.
- Assist in planning setup of shoots including location scouting.
- Ensure safety of people involved in photo sessions by following all applicable laws and regulations.
- Develop film, print photos, and make digital copies of existing photos.
- Deliver quality products within deadlines established by clientele.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Review proofs with clients to determine which images should be printed or published.
- Create portfolios for clients to showcase work.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Edit photos using Adobe Photoshop and other software applications.
- Research trends in photography styles to stay up-to-date with current technologies and practices.
- Organize and store digital photographs, negatives, and prints in an orderly fashion.
- Set up lights, backdrops, and props for shoots and events.
- Photographed special events, parties, and portraits.
- Maintained various studio equipment.
- Maintained up-to-date knowledge of photography trends, techniques, and equipment.
- Cropped, manipulated, and performed color balance for final images.
- Organized and archived digital photographs efficiently for easy access and retrieval.
- Planned and obtained original shots using innovative thinking and new techniques.
- Directed models and subjects during photo shoots to capture desired expressions and poses.
- Collaborated with clients to plan shoots and boost satisfaction with photos.
- Negotiated contracts and fees with clients, ensuring clear communication of deliverables.
- Assisted in the planning and execution of exhibit displays for galleries and public spaces.
- Coordinated with printing services to produce high-quality prints and photo books for clients.
- Explained price and package details to customers.
- Utilized filters, edits, and after-effects to enhance photos.
- Saved and archived images and maintained master image library for future use.
- Implemented color correction processes to ensure accurate and vibrant images.
- Developed creative concepts and themes for photo shoots in collaboration with clients.
- Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality.
Education
Bachelor of Science - Pre Med
Louisiana State University At Shreveport
Shreveport , LA 05.2000 - 12.2000
Associate of Arts - Telecommunications
Bossier Parish Community College
Bossier City, LA 08.1996 - 05.1997
Bachelor of Arts - Radio,Television, And Film
University of Louisiana At Monroe
Monroe, LA 08.1997 - 12.1997
Glenbrook
Minden , LASkills
- Benefits administration
- Health insurance management
- Retirement plan compliance
- Enrollment processing
- Employee benefits communication
- Data analysis
- Record keeping
- Customer relationship management
- Open enrollment coordination
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Continuous learning
- Retirement plans
- Benefits explanation
- Employee benefits practices
- Proficient in [software]
- Documentation and reporting
- Open enrollment
- Relationship building
- Verbal and written communication
- Problem-solving abilities
- Analytical skills
- Microsoft Excel proficiency
- Critical thinking
- Adaptability and flexibility
- Employee engagement
- Visual merchandising
- Sales processing
- Product knowledge
- Product sales
- Point of sale operation
- Energetic self-starter
- Photography techniques
- Image editing
- Lighting setup
- Client consultation
- Photo composition
- Creative thinking
- Adobe photoshop
- Strong exposure techniques
- Photography equipment maintenance
- Lighting management
- File organization and management
- Flash photography
- Night photography
- Shot composition
- Image editing expertise
- Video editing
Timeline
Retirement System Benefits Specialist
Employees Retirement System of Texas
09.2014 - 10.2024
Stockroom Associate
Savers Thrift Store
09.2013 - 09.2014
Stockroom and Sales Associate
Ross Dress for Less
07.2012 - 09.2013
Photographer and Sales Associate
Sears Portrait Studio
07.2012 - 03.2013
Bachelor of Science - Pre Med
Louisiana State University At Shreveport
05.2000 - 12.2000
Bachelor of Arts - Radio,Television, And Film
University of Louisiana At Monroe
08.1997 - 12.1997
Associate of Arts - Telecommunications
Bossier Parish Community College
08.1996 - 05.1997
Glenbrook
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