Elizabeth Gray
Assistant Manager
Anderson,IN
Summary
Dynamic educator and former Assistant Manager at KinderCare Learning Centers, skilled in effective communication and relationship building. Proven track record in mentoring staff and enhancing student engagement through innovative teaching methods. Strong problem-solving abilities complemented by CPR certification, ensuring a safe and supportive learning environment.
Overview
7
7
years of professional experience
Work History
Teacher/Assistant Manager
KinderCare Learning Centers
06.2024 - Current
- Supported classroom activities by assisting teachers with lesson plans and instructional materials.
- Facilitated individual and group learning experiences, promoting student engagement and participation.
- Mentored new teacher assistants, sharing effective practices for classroom support and student interaction.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
Server
Miller's Ale House
07.2023 - 11.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to ensure accuracy of orders and dietary restrictions.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Implemented upselling techniques that increased overall sales and improved customer engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Call Center Representative
ContinuumGlobal
11.2022 - 07.2023
- Managed high-volume inbound calls, providing exceptional customer service and resolving issues efficiently.
- Documented customer interactions accurately in CRM system, ensuring compliance with quality standards.
- Collaborated with team members to streamline call handling processes, enhancing overall efficiency.
- Trained new representatives on company protocols and best practices to improve onboarding experience.
- Assisted in developing training materials focused on enhancing communication skills among staff.
- Conducted regular follow-ups with customers to ensure satisfaction and foster long-term relationships.
- Implemented strategies for managing difficult conversations, leading to improved conflict resolution outcomes.
Manager
Taco Bell Restaurant
07.2018 - 09.2022
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members to enhance service delivery and efficiency.
- Managed inventory levels, reducing waste through effective stock control practices.
- Developed and implemented training programs to improve employee performance.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Anderson High School
Anderson, INSkills
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Computer skills
- Relationship building
- Cleaning and sanitizing
- Complex Problem-solving
- CPR and first aid
Timeline
Teacher/Assistant Manager
KinderCare Learning Centers
06.2024 - Current
Server
Miller's Ale House
07.2023 - 11.2024
Call Center Representative
ContinuumGlobal
11.2022 - 07.2023
Manager
Taco Bell Restaurant
07.2018 - 09.2022
High School Diploma -
Anderson High School