Elizabeth Graybill
Columbus,United States
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Founder CEO
Our voice Matters
Columbus, GA
02.2019 - Current
- Developed and implemented a comprehensive business plan to launch the company.
- Created and managed the company's financial budgeting, forecasting, and reporting systems.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Recruited, hired and trained staff members to ensure that operational goals were met.
- Established policies and procedures for efficient workflow management.
- Managed day-to-day activities across multiple departments within the organization.
- Monitored performance metrics to ensure quality standards were maintained.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Provided leadership support during times of organizational change or uncertainty.
- Approved and negotiated contracts with distributors and suppliers.
- Delivered speeches and attended industry conferences to promote company image and engage with buyers.
- Established collaborative relationships with parents and guardians in order to provide effective care for their children.
- Educated staff members about mental health issues affecting students so they can better respond appropriately to those needs.
- Researched best practices in the field of counseling in order to stay current on evidence based treatments.
- Implemented therapeutic techniques such as cognitive behavioral therapy, dialectical behavior therapy, mindfulness training., into practice.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Provided individual and group counseling sessions for clients.
- Developed treatment plans to address client needs.
- Conducted mental health assessments with clients in order to determine appropriate interventions.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Monitored clients' daily activities and responded appropriately when needed.
- Developed crisis intervention strategies for individuals facing difficult situations or events.
- Provided guidance and support to families through family therapy sessions.
- Helped clients find solutions by teaching appropriate intervention techniques.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Documented patient progress through counseling and interaction.
- Documented meetings, interventions and contacts with clients to optimize care.
- Facilitated therapeutic groups that addressed treatment issues and reinforced patient's treatment plan.
- Assigned group or family sessions to assist with modifying problem behaviors.
- Coordinated resources to support clients and help each achieve targets.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Referred individuals to outside resources and services for additional support.
- Counseled clients physical, mental factors impacting personal success.
- Acted as client advocate to resolve emergency problems in crisis situations.
Warehouse Picker
Joann Fabrics
Opelika, AL
06.2023 - 01.2024
- Pulled merchandise to fulfill orders to specification.
- Picked products by matching numbers and product descriptions using voice audio headset.
- Prepared inventory for shipment by attaching tags and labels.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Reported damaged products or safety hazards to immediate supervisor.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Placed products on conveyors for final wrapping and shipment.
Caseworker
columbus alliance for battered women
Columbus, GA
01.2023 - 04.2023
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Uploaded documentation to patient database to streamline organizational flow.
- Coordinated between various entities to manage cases.
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
- Conducted intake interviews and bio-psycho-social assessments to determine clients' eligibility and suitability for program.
- Provided counseling to patients struggling with adjusting to new diagnoses.
Customer Service Agent
La Quinta Resort & Club
Columbus, GA
01.2020 - 08.2022
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Helped clients navigate online systems within established frameworks to obtain services.
- Returned customer calls in established turnaround time to meet company objectives.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Manager of Operations
Goo Goo Car Wash
Columbus, GA
02.2018 - 01.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Improved customer service wait times to mitigate complaints.
- Explained benefits, features and recommendations to maximize client retention.
- Reviewed account and service histories to identify trends and resolve issues.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Oversaw inventory management activities including ordering supplies as needed.
- Investigated customer complaints related to product and service quality or delivery issues.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Customer Service Associate
Michaels Arts and Crafts
Kingston, NY
01.2008 - 04.2011
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Front Desk Agent
Waldorf Astoria
New York, NY
02.2001 - 01.2005
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Input customer data into reservation systems and updated to reflect room changes.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to inquiries and room requests made online, by phone and via email.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Facilitated successful front desk operations for high-volume hotel.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Offered dining information and helped guests organize local activities to enhance stay.
Education
Bachelor of Science -
Arizona State University
Tempe, AZ08-2001
GED -
Abraham Lincoln High School
Brooklyn, NY06.1984
Some College (No Degree) -
Drake College of Business
Elizabeth, NJSkills
- Customer Support
- Inbound and Outbound Calling
- Issue and Complaint Resolution
- Customer Data Confidentiality
- De-escalation Techniques
- Translation and Interpretation Services
- Creative Problem Solving
- Needs Assessment
- Data Entry
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Microsoft Exchange
- LiveChat Messaging
- Time Management
- Microsoft Office Suite
- Customer Service Management
- Schedule Management
- Performance Improvement
- Inventory Management
- Department Oversight
- Hiring and Onboarding
- Employee Motivation
- Written Communication
- Interpersonal Communication
- Problem-solving abilities
- Direct Sales
- Problem-solving aptitude
- Assignment Delegation
- Training Management
- Customer Service
- Reliability
- Employee Scheduling
- Sales oversight
- Customer Relations
- Decision-Making
- Performance Evaluations
Timeline
Warehouse Picker
Joann Fabrics
06.2023 - 01.2024
Caseworker
columbus alliance for battered women
01.2023 - 04.2023
Customer Service Agent
La Quinta Resort & Club
01.2020 - 08.2022
Founder CEO
Our voice Matters
02.2019 - Current
Manager of Operations
Goo Goo Car Wash
02.2018 - 01.2020
Customer Service Associate
Michaels Arts and Crafts
01.2008 - 04.2011
Front Desk Agent
Waldorf Astoria
02.2001 - 01.2005
Bachelor of Science -
Arizona State University
GED -
Abraham Lincoln High School
Some College (No Degree) -
Drake College of Business
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