Elizabeth Green
Nashua,NH
Summary
Ambitious General Manager brings friendly, outgoing nature with over more than 15 years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Adeptly coordinated various restaurant openings with multiple concepts. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Giorgio's Cocktails and Eatery
Manchester, NH
04.2023 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Created promotional campaigns to increase store traffic and generate revenue.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
Service and Hospitality Manager
Tavern in The Square
Littleton & Woburn, MA
08.2021 - 04.2023
- Responsible for hiring, training, developing a team for a new store opening
- Creating and overseeing multiple departments’ schedules, ordering, maintaining great professional relationships with staff
- Upholding company standards for all areas of service
- Assisted with private event inquiries, set up and execution of private events in the restaurant
- Personally responsible for the service provided to the guests during the function, and all payments at the conclusion
- Worked directly with sales and events team reviewing BEO’s and creating function layouts
- Designed a companywide implemented function checklist to easily assist with the set up and execution of events in each location.
Assistant Manager
110 Grill
Manchester, NH
12.2017 - 08.2021
- Active in booking private events for the location I worked in
- Spearheaded marketing for functions
- Ensured proper execution of functions and communicated effectively with guests throughout the event to deliver the ultimate experience
- Assisted the General Manager in creating budgets, providing leadership for fellow managers and hourly employees
- Ensured continuous development, direction, supervision in the upholding and implementation of company quality standards, operating systems, culture, and procedures
- Responsible for making weekly front of house schedules for a team of 30+ employees
- Directly responsible for ordering, budgeting, and financial responsibility
- Initially joined training team to open four 110 Grills (Stratham, Worcester, Albany, Manchester)
- Implemented agendas for daily and weekly training seminars
- Ensured a complete restaurant set up prior to opening day (organization, systems, processes)
Supervisor/ Assistant Event Coordinator
Portsmouth Gaslight
Portsmouth, NH
12.2016 - 12.2017
- Assisted in booking and setting up private functions
- Ensured proper execution of functions and communicated effectively with guests throughout the event to deliver the ultimate experience
- Managed staffing and service for events
- Daily supervised all aspects of the restaurant including 4 venue spaces.
Service and Culinary Professional/ Server
Longhorn Steakhouse
Haverhill, MA
11.2007 - 01.2017
- Ran shifts as MOD, assisted with making the schedule, responsible for customer service, oversaw discounts and comps, spearheaded training for new and current employees, completing server checkouts, and assisted in running quarterly meetings
- Achieved recognition as regional employee of the quarter four times.
Education
Associate of Arts - Christian Studies
Christ For The Nations Institute
Dallas, TX05-2012
High School Diploma -
Sanborn Regional High School
Kingston, NH01.2008
Skills
- Team Leadership Strength
- Operations Management
- Food Safety and Sanitation
- Workflow Coordination
- Training and Development Skill
Certification
- Crowd Manager Certified, 07/2022-07/2024
- MA Allergen Awareness, 07/2022- 07/2027
- MA TIPS, 07/2022- 07/2025
Other
- License, LNA License # 045711-24
- Personal Accomplishments, Church Youth Group Leader, Young Life Leader, and Worship Team/Band Leader
Timeline
General Manager
Giorgio's Cocktails and Eatery
04.2023 - Current
Service and Hospitality Manager
Tavern in The Square
08.2021 - 04.2023
Assistant Manager
110 Grill
12.2017 - 08.2021
Supervisor/ Assistant Event Coordinator
Portsmouth Gaslight
12.2016 - 12.2017
Service and Culinary Professional/ Server
Longhorn Steakhouse
11.2007 - 01.2017
Associate of Arts - Christian Studies
Christ For The Nations Institute
High School Diploma -
Sanborn Regional High School
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