Elizabeth Greer
Walker,MI
Summary
Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
27
27
years of professional experience
Work History
Volunteer Coordinator
Children's Healing Center
05.2017 - Current
- Facilitated quarterly meetings with volunteers to provide feedback and discuss improvement opportunities.
- Managed a database of over 50 volunteers, ensuring accurate record-keeping and easy access to information when needed.
- Increased volunteers from 35 to 50 over the last 6 months and maintained good relations with them.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
Clerk Assistant
City Of Walker
08.2015 - 05.2017
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff, especially on election day.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Filed voter cards and maintained address updates
- Assisted new voters to register to vote
- Obtained Passport certification within 3 months
- Assisted citizens to apply for passports, both renewals and new passports
- Tested equipment to prepare for elections
- Prepared documents and marketing materials for precincts for elections
- Currently work on Receiving board on every Election since late 2015
Business Analyst
Wolverine World Wide
01.2007 - 02.2009
- Surveyed clients to ascertain requirements and expectations for product.
- Collaborated with stakeholders to define project objectives and criteria.
- Evaluated potential investments by performing financial analyses to assess profitability and viability within the company''s long-term strategy.
- Developed and maintained data warehouses and data marts to support business operations.
Solution Center Specialist
Wolverine World Wide
03.1999 - 02.2009
- Navigated complex software systems efficiently, gathering essential data for accurate case management.
- Managed high-priority cases, ensuring timely resolution and client satisfaction.
- Developed troubleshooting guides to empower end-users to resolve minor issues independently.
- Responded to inquiries by phone, email and walk-up requests.
- Researched and identified solutions to technical problems.
- Maintained inventory of cell phones, laptops and peripheral equipment.
- Logged activities in tracking system to maintain accurate, timely records.
- Diagnosed and troubleshot hardware, software and network issues.
Support Center Analyst
Marriott Support Center
01.1997 - 01.1999
- Researched and identified solutions to technical problems.
- Resolved technical issues by troubleshooting.
- Logged support tickets and closed when issues were resolved.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Enhanced customer satisfaction by resolving technical issues promptly and accurately.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Provided exceptional remote support via phone, email, or chat, ensuring timely resolutions for geographically diverse users.
Education
Bachelor of Science - Hospitality Information Systems
Central Michigan University
Mount Pleasant, MIExecutive Secretary, Spring 1995
Alpha Kappa Psi, Professional Business Fraternity
Skills
- Multi-tasker
- Self motivated
- Relationship Building
- Customer focused
Timeline
Volunteer Coordinator
Children's Healing Center
05.2017 - Current
Clerk Assistant
City Of Walker
08.2015 - 05.2017
Business Analyst
Wolverine World Wide
01.2007 - 02.2009
Solution Center Specialist
Wolverine World Wide
03.1999 - 02.2009
Support Center Analyst
Marriott Support Center
01.1997 - 01.1999
Bachelor of Science - Hospitality Information Systems
Central Michigan University
Executive Secretary, Spring 1995
Alpha Kappa Psi, Professional Business Fraternity
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