Elizabeth Gregg
Sicklerville,NJ
Summary
Dedicated Patient Service Representative with a strong track record in customer service, HIPAA compliance, and appointment scheduling. Proven ability to enhance patient satisfaction through effective communication and professional handling of sensitive concerns.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
Cooper University Hospital-The Ripa Center for Women
09.2019 - Current
- Facilitated patient check-in and check out, also assisted in appointment scheduling using the Epic system.
- Answering phones and taking messages and forwarding them to the nurses as needed.
- Putting messages in Epic for refills on medications and requests for referrals.
- Verified insurance eligibility and coverage for patients.
- Help train employees on front desk procedures, faxes and scanning in mail, etc.
- Handled sensitive patient concerns with professionalism and empathy.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Built and maintained positive working relationships with patients and staff.
Certified Medical Assistant /Senior Patient Service Representative
Rowan Family Medicine
10.2005 - 10.2018
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Trained and mentored new staff on clinical procedures and office protocols to ensure consistency in operations.
Education
No Degree - Certified Medical Assistant
Star Tech
Stratford, N.J.09-2003
GED -
Southern
Philadelphia, PA01-1989
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient intake
- Payment collection
- Patient greeting
- Phone etiquette
- Appointment reminders
- Patient check-in
Timeline
Patient Service Representative
Cooper University Hospital-The Ripa Center for Women
09.2019 - Current
Certified Medical Assistant /Senior Patient Service Representative
Rowan Family Medicine
10.2005 - 10.2018
No Degree - Certified Medical Assistant
Star Tech
GED -
Southern