Elizabeth Gregory
North Fort Myers
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at The Landing Country Club. Proven ability to enhance guest experiences through effective communication and upselling techniques, resulting in increased sales. Committed to maintaining cleanliness standards and fostering team collaboration in high-volume dining environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
The Landing Country Club
10.2021 - 08.2026
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Cracker Barrell Old Country Store
10.2015 - 06.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed orders and ensured timely delivery to enhance guest satisfaction.
- Assisted with menu recommendations to increase sales and improve guest experiences.
- Maintained cleanliness and organization of dining areas for optimal guest comfort.
- Collaborated with kitchen staff to ensure accurate order fulfillment and quality control.
- Trained new team members on service standards and operational procedures.
- Resolved customer complaints efficiently, enhancing overall satisfaction levels.
- Supported inventory management by tracking supplies and assisting in restocking efforts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Personal Assistant
Karen
05.2023 - 07.2024
- Coordinated complex schedules, ensuring efficient time management for executive tasks.
- Streamlined communication between departments to enhance collaboration and workflow efficiency.
- Managed travel arrangements and itineraries, optimizing logistics and reducing travel-related issues.
- Developed organizational systems for document management, improving access to critical information.
- Assisted in project coordination, facilitating timely completion of deliverables and milestones.
- Implemented new tools for task tracking, increasing accountability and transparency across projects.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
Receptionist
The Glass Shoppe
03.2018 - 06.2021
- Ok Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating timely responses to inquiries and requests.
- Maintained accurate records of client interactions and office correspondence using CRM software.
- Streamlined office procedures, enhancing workflow efficiency through process documentation and training staff.
- Trained new receptionists on administrative protocols and customer service best practices.
- Implemented improvements to front desk systems, reducing wait times for clients significantly.
- Oversaw inventory management for office supplies, ensuring optimal stock levels were maintained at all times.
- Developed strong relationships with clients, fostering a welcoming environment that increased customer satisfaction ratings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
Education
High School Diploma - Basic
Stephen Decatur High School
Decatur, IL05.1999
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Supply restocking
- Quality control
- Relationship management
- Dining area maintenance
- Tableside etiquette
Certification
Food Safety
Alcohol Handler
Timeline
Personal Assistant
Karen
05.2023 - 07.2024
Server
The Landing Country Club
10.2021 - 08.2026
Receptionist
The Glass Shoppe
03.2018 - 06.2021
Server
Cracker Barrell Old Country Store
10.2015 - 06.2025
High School Diploma - Basic
Stephen Decatur High School