Elizabeth Grieser

Expertise in medical specialty departments, with a focus on Behavioral Health.

• Managed large-scale provider scheduling to ensure optimal resource allocation.
• Oversaw onboarding and offboarding processes for medical staff.
• Maintained requests from medical staff to streamline operations.
• Developed providers' schedules in a medical software system for increased efficiency.
• Led project management initiatives within the medical department to achieve objectives.
• Implemented and trained staff on new medical software systems effectively.
• Coordinated all behavioral health department schedules at Kaiser, Colorado.
• Assisted in training new staff while communicating changes to enhance integration.
• Utilized advanced technical skills and expertise to troubleshoot complex problems, and implement solutions.
• Conducted testing of software and systems to ensure quality and reliability.
• Maintained updated knowledge through continuing education and advanced training.

• Managed patient check-in and check-out processes efficiently.
• Scheduled appointments and coordinated with medical staff daily.
• Maintained patient records using electronic health record systems.
• Assisted in billing procedures and collected payments from patients.
• Ensured compliance with health regulations and office protocols consistently.
• Collaborated with team members to improve office workflow regularly.
• Answered multi-line phone system; directed calls accordingly to appropriate personnel or department.
• Collected information, verified insurance and collected co-payments for patients as part of check-in process.
• Assisted with various administrative duties such as photocopying, faxing documents, ordering supplies.
• Responded to messages from physicians, nurses and other healthcare staff in a timely manner.
• Processed referrals from primary care providers to specialists within the health care network.
• Handled confidential paperwork related to patient visits according to HIPAA regulations.
• Kept up with new developments in medical coding changes and requirements.
• Handled guest inquiries and resolved issues promptly with professionalism.
• Maintained accurate records of reservations and guest information in the system.
• Processed payments and maintained cash drawer accuracy throughout shifts.
• Assisted with administrative tasks, including filing and managing phone calls.
• Collaborated with team members to improve front desk operations and workflows.
• Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.

• Responded to patient inquiries about services, benefits, and billing issues.
• Utilized electronic health record systems to update patient information accurately.
• Collaborated with healthcare teams to resolve patient concerns effectively.
• Educated patients on healthcare policies and procedures clearly and concisely.
• Handled sensitive information while ensuring compliance with privacy regulations.
• Monitored service requests and escalated issues to appropriate departments promptly.
• Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
• Assisted in checking patient's insurance eligibility prior to their appointment.
• Collected payments from patients and entered them into the billing system accurately.
• Verified patient demographic information in order to ensure accuracy of data entry.
• Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
• Handled high volume of incoming calls, providing exceptional customer service to patients and families.
• Guided patients through the completion of consent and other required medical forms.
• Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.

• Supervised team members to ensure high-quality service during busy shifts.
• Trained new servers on menu items and customer service standards.
• Assisted with inventory management and stock organization for efficient operations.
• Communicated with kitchen staff to facilitate timely meal preparation and delivery.
• Resolved guest complaints promptly while maintaining a positive dining experience.
• Managed opening and closing duties to facilitate restaurant operations.
• Provided exceptional service to high volume of daily customers.
• Managed staff of 6 servers, delegating tasks and ensuring timely completion.
• Worked with management to coordinate special functions and events.
• Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
• Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
• Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
• Leveraged POS system to receive and take guest orders and process payment.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
• Stocked service areas with supplies during slow periods.
• Trained new servers on menu knowledge and customer service standards.

• Organized patient records for efficient retrieval and storage.
• Processed medical information and ensured compliance with privacy regulations.
• Assisted healthcare staff with record management tasks as needed.
• Processed incoming medical records requests.
• Retrieved medical charts for healthcare staff for filing in medical records.
• Updated patient files with new medical information as needed.
• Tracked and processed release of information requests.
• Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
• Pulled patient charts for upcoming appointments.
• Indexed and cataloged medical records for easy retrieval and archival purposes.