Elizabeth Grieve
Dana Point,United States
Summary
Dynamic and results-oriented professional with extensive experience in hospitality and sales management, notably with Waldorf Astoria Monarch Beach. Excelled in client base retention and guest engagement strategies, enhancing brand loyalty and driving growth. Skilled in marketing strategy development and networking, consistently achieving and surpassing sales targets. Proven ability to motivate teams and foster relationships, leveraging presentations and public speaking skills for impactful brand promotion.
Overview
38
38
years of professional experience
Work History
Leisure Sales Manager
Waldorf Astoria Monarch Beach
Dana Point, CA
08.2023 - Current
- Analyzed market trends and competitor activities to identify potential areas of growth.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Assisted in developing promotional campaigns that targeted potential customers.
Guest Services Supervisor
Waldorf Astoria Monarch Beach
Dana Point, CA
03.2022 - Current
- Reviewed guest satisfaction surveys and implemented necessary changes to provide higher level of service.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, departures and special requests from guests.
- Planned and coordinated weekly staff schedule to accommodate ongoing and seasonal needs of property.
- Assisted with luggage by locating luggage carts for use by arriving guests.
Executive Experince Planner
Waldorf Astoria Monarch Beah
Dana Point, CA
10.2018 - 03.2022
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Directed and coordinated products, services and sales activities.
Brokers Assistant
Laguna Equities, Inc.
Laguna Beach, CA
10.2004 - 08.2007
- Drove client retention by delivering exceptional customer service.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Answered customer questions to maintain high satisfaction levels.
Sales Manager
R & R Hospitality Group
Los Angeles, CA
11.1991 - 05.1994
- Maintained professional network of potential clients and business opportunities.
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
- Prospected for new business using databases and other strategies to generate sales.
- Attended trade shows for in-person engagement and network building.
Concierge Supervisor
Ritz Carlton Hotel
Laguna Niguel, CA
05.1987 - 11.1991
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Built and maintained productive relationships with employees.
Education
Bachelor of Science - Business Management
Pepperdine University
Malibu, CA05.2001
Skills
- Client base retention
- Guest engagement strategies
- Brand promotion
- Presentations and public speaking
- Networking events
- Marketing strategy development
Accomplishments
- Waldorf Astoria Team Member of the year
- Ritz Carlton employee of the month
Timeline
Leisure Sales Manager
Waldorf Astoria Monarch Beach
08.2023 - Current
Guest Services Supervisor
Waldorf Astoria Monarch Beach
03.2022 - Current
Executive Experince Planner
Waldorf Astoria Monarch Beah
10.2018 - 03.2022
Brokers Assistant
Laguna Equities, Inc.
10.2004 - 08.2007
Sales Manager
R & R Hospitality Group
11.1991 - 05.1994
Concierge Supervisor
Ritz Carlton Hotel
05.1987 - 11.1991
Bachelor of Science - Business Management
Pepperdine University
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