Elizabeth Griggs
Clayton,GA
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
21
21
years of professional experience
Work History
Veterinary Technical Solutions
Boehringer Ingelheim Animal Health
04.2023 - 09.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems (CRM Software, Salesforce, PV works, Microsoft Office) for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
VETERINARY TECHNICIAN
Rabun Animal Hospital
01.2015 - 01.2021
- Same responsibilities/skills as listed below.
- Maintained positive client relationships through prompt communications and effective conflict resolution strategies.
- Counted all physical inventory and generated department audit reports.
VETERINARY TECHNICIAN
Brookhaven Animal Hospital
01.2009 - 01.2015
- Performed initial examination of animal
- Took vital signs, drew blood and gathered medical histories
- Provided emergency first aid
- Administered immunizations
- Collected specimens
- Performed laboratory procedures
- Prepared animals and equipment for surgical procedures
- Administered anesthesia
- Sterilized instrumentation post-surgery.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Excel.
KENNEL ASSISTANT / VET ASSISTANT
Associates in Veterinary Medicine and Surgery
01.2003 - 01.2009
- Cleaned, disinfected and maintained kennels, cages, runs and stalls as often as is necessary to ensure no cages or kennels are soiled and odors are not apparent
- Performed general cleaning in other areas of hospital to control the spread of disease
- Washed and sterilized water and food bowls.
Education
Cypress Lake High School
Edison Community College
Skills
- Customer Support
- Excellent verbal and written communication
- Laboratory Techniques
- Inventory Control
- Microsoft Office knowledge
- Reporting and Analytics
- CRM software proficiency
- Salesforce proficiency
- Phone Etiquette
Timeline
Veterinary Technical Solutions
Boehringer Ingelheim Animal Health
04.2023 - 09.2023
VETERINARY TECHNICIAN
Rabun Animal Hospital
01.2015 - 01.2021
VETERINARY TECHNICIAN
Brookhaven Animal Hospital
01.2009 - 01.2015
KENNEL ASSISTANT / VET ASSISTANT
Associates in Veterinary Medicine and Surgery
01.2003 - 01.2009
Cypress Lake High School
Edison Community College
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