Elizabeth Grisham
Carrollton,GA
Summary
Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
24
24
years of professional experience
Work History
Sales Representative
Lisa Rivera And Associates
01.2012 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Natural Gas Specialties
Self
01.2000 - 01.2011
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
Education
No Degree - Business
University of West Georgia
Carrollton, GA01.1992
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Sales Presentations
- Complex Problem-Solving
- Client Service
- Relationship selling
- Customer Needs Assessment
- Performance Improvement
- Account Management
- Business Development
- Expense Reporting
- Territory Management
- Account Servicing
- Promotional planning
Timeline
Sales Representative
Lisa Rivera And Associates
01.2012 - Current
Natural Gas Specialties
Self
01.2000 - 01.2011
No Degree - Business
University of West Georgia
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