ELIZABETH GROGAN
Lincoln,DE
Summary
Experienced Administrative Assistant with over 14 years in administrative support, project coordination, and customer service. Proven ability to streamline processes and develop effective solutions to complex issues. Skilled in collaborating with senior management to achieve strategic objectives while fostering a positive team environment. Committed to enhancing operational efficiency and driving goal achievement through strong organizational and multitasking skills. Adaptable Administrative Specialist with background in managing office functions, coordinating schedules, and providing support to management. Strengths include strong organizational abilities, exceptional communication skills, and adeptness at multitasking. Noted for enhancing operational efficiency in previous roles by streamlining processes and optimizing resource utilization.
Overview
15
15
years of professional experience
Work History
ADMINISTRATIVE SPECIALIST II
Delaware State Government
Milford, DE
07.2024 - Current
- Company Overview: Delaware Veterans Home
- Serves as the Executive Assistant to the Hospital Administrator II and maintains highly sensitive, confidential, and political matters in situations critical to overall agency operations.
- Facilitates the hiring process for all Departments by accurately completing required personnel forms (new hires, terminations, requests to fill vacancies, position changes, leaves of absence, etc.), assesses facility staffing needs, creates job postings and descriptions, assists with hiring events and job fairs, maintains hiring paperwork and ensures completion and compliance for hire, coordinates and serves on interview panels, conducts reference checks of selected candidates, coordinates on-boarding and new employee orientation, and assists in the processing of recruitment, retention, and referral bonuses.
- Maintains business calendars, schedules meetings, arranges appointments, and takes minutes for all assigned members of leadership and committees, distributing and archiving documentation timely.
CULTURAL PRESERVATION SPECIALIST
Delaware State Government
Dover, DE
12.2023 - 06.2024
- Company Overview: Delaware Department of Natural Resources and Environmental Control
- Assisting the Division of Water - Commercial and Government Services Section with improvements in processing and storing of scanned water withdrawal permits, allocation reports and associated data through data entry into an Access database.
- Reviewing and ensuring accurate entry of 30+ years of allocation permits including approximately 6,600 irrigation wells, over 560 industrial wells/surface water intakes and more than 500 public drinking water system wells.
- Entering water level, water use, and permit information for specific allocated facilities who submitted information in physical form, into online Water Use Database to allow accessibility of data for internal use and conversion into interactive public-facing report.
- Delaware Department of Natural Resources and Environmental Control
OPERATIONS SPECIALIST
Unite Us
06.2021 - 08.2023
- Company Overview: Remote
- Conducted comprehensive research of businesses and community organizations to build and update the National Resource Directory, a personalized community referral management platform for health and social care professionals.
- Worked independently to gather, maintain, and configure large data sets with great attention to detail.
- Accurately entered data into the backend of the platform for in-network and/or out-of-network organizations.
- Ensured current processes were followed and suggested process updates that supported the work of the operations team.
- Performed auditing activities in the Unite Us Platform to maintain healthy and accurate networks.
- Supported and contributed to ad hoc projects such as database cleaning.
APPRENTICESHIP COORDINATOR / RECRUITER
Delaware Rural Water Association
Milford, DE
06.2020 - 03.2021
- Provided administrative support, scheduled appointments, and created connectivity opportunities.
- Met with employers and transitioned young adults to apprenticeship pathways.
- Offered counseling, assisted with enrollments and paperwork, and served as a mentor and motivator.
- Tracked apprentices' grades and hours dedicated to the relevant program, maintained files, and communicated with all partners involved.
- Promoted and coordinated apprenticeship training in accordance with predetermined standards.
CONTRACT SPECIALIST
Knowland Group
Lewes, DE
12.2019 - 03.2020
- Answered inbound phone calls, made outbound phone calls, and used Salesforce Software.
- Collaborated with the legal team to work independently to evaluate bids and draft documents.
- Updated client accounts for billing purposes.
- Created login credentials for new clients to access the Portal.
GUEST SERVICE AGENT / CUSTOMER SERVICE
Hyatt Place Dewey Beach
Dewey Beach, DE
04.2019 - 09.2019
ASSISTANT MANAGER
Massage Envy
Rehoboth Beach, DE
07.2017 - 04.2019
ADMINISTRATIVE ASSISTANT
Faw Casson, CPA
Rehoboth Beach, DE
01.2016 - 07.2017
RECEPTIONIST
Engle Martin & Associates
St. Louis, MO
05.2014 - 03.2016
ADMINISTRATIVE ASSISTANT
First State Disposal
Lewes, DE
01.2010 - 05.2014
Education
High School Diploma -
Cape Henlopen High School
Lewes, DE06-2007
Skills
- Project & Contract Management
- Strategic Planning
- Data Tracking & Analysis
- Survey & Data Collection
- Research & Development
- Narrative Report Writing
- Compliance Monitoring & Auditing
- Public Relations & Liaison Work
- Supervision of 20 Employees
- Collections & Account Reconciliation
- Human Resources
- Timesheets & Payroll
- Social Media
- Photography
- Event Planning
- Calendar management
- Data entry
- Recruitment processes
- Database management
- Customer service
- Detail orientation
- Time management
- Event coordination
- Order processing
- Recruiting
- Microsoft office
- Social media
- Multitasking Abilities
- Organizational skills
References
References available upon request.
Timeline
ADMINISTRATIVE SPECIALIST II
Delaware State Government
07.2024 - Current
CULTURAL PRESERVATION SPECIALIST
Delaware State Government
12.2023 - 06.2024
OPERATIONS SPECIALIST
Unite Us
06.2021 - 08.2023
APPRENTICESHIP COORDINATOR / RECRUITER
Delaware Rural Water Association
06.2020 - 03.2021
CONTRACT SPECIALIST
Knowland Group
12.2019 - 03.2020
GUEST SERVICE AGENT / CUSTOMER SERVICE
Hyatt Place Dewey Beach
04.2019 - 09.2019
ASSISTANT MANAGER
Massage Envy
07.2017 - 04.2019
ADMINISTRATIVE ASSISTANT
Faw Casson, CPA
01.2016 - 07.2017
RECEPTIONIST
Engle Martin & Associates
05.2014 - 03.2016
ADMINISTRATIVE ASSISTANT
First State Disposal
01.2010 - 05.2014
High School Diploma -
Cape Henlopen High School
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