Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Elizabeth Gruner

Palm Bay,FL

Summary

Dynamic Shift Manager at RaceTrac with a proven track record in mentoring and coaching teams to enhance performance. Skilled in inventory control and cash handling, I fostered strong customer relationships, resulting in increased satisfaction and loyalty. Committed to maintaining compliance and workplace safety while driving operational efficiency. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Shift Manager

RaceTrac
04.2023 - Current
  • Excelled in every store position and regularly backed up staff and crew members.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained and mentored new employees to maximize team performance.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Maintained store conditions and food safety standards in regards to food service.
  • Kept track of inventory and placed orders weekly.
  • Performed weekly audits within the store.
  • Submit tickets online for maintenance calls to service equipment.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Built relationships with customers and vendors to drive revenue and profit.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Ensured cash and lottery sales were accurate.


Deli Clerk

Publix
02.2022 - 04.2023
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Maintained food safety standards while handling and cooking raw chicken.
  • Built relationships with repeat customers, remembering their typical orders.

Guest Service Representative

RaceTrac
03.2021 - 04.2022
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Handled customer complaints to satisfy and retain guests.
  • Greeted all guests warmly as they walked in.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Maintained food safety standards in the kitchen and while handling all food.

Overnight Stocker

Walmart
09.2019 - 02.2021
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage and customer safety.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Maintained neat, organized stockroom free of hazards.
  • Developed plan-o-grams and layouts that maximized sales.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Interacted with guests in friendly and knowledgeable way.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Stocked designated items on shelves, end caps and displays.
  • Checked product levels and recommended new purchases.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Greeted customers and directed to requested products.
  • Safely and securely loaded items to prevent damage during transport.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Courier

Wuesthoff Health System
08.2013 - 03.2017
  • Drove safely at all times to avoid accidents and harm.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Followed company policies and procedures during route for biohazard safety protocols.
  • Utilized GPS navigation systems to navigate faster routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Escalated issues to supervisor for immediate remediation.
  • Managed delivery route for optimal use of time and fuel.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Obtained signatures for delivery documents and packages.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Communicated with dispatch and customers for accurate delivery information.
  • Built professional relationships with customers and business partners to establish trust and credibility.

Education

GED -

Adult Education
Rockledge, FL
12-2008

Skills

  • Schedule oversight
  • Cash handling
  • Mentoring and coaching
  • Compliance
  • Interpersonal skills
  • Supply ordering
  • Quality assurance
  • Inventory control
  • Opening and closing procedures
  • Workplace safety
  • Team development
  • Punctual and reliable
  • Delegating work
  • Payment processing
  • Verbal and written communication
  • Shift leadership
  • Energetic and enthusiastic
  • Shift checklists
  • Accurate money handling
  • Handling customer complaints
  • Employee training

Languages

Spanish
Limited Working

Timeline

Shift Manager

RaceTrac
04.2023 - Current

Deli Clerk

Publix
02.2022 - 04.2023

Guest Service Representative

RaceTrac
03.2021 - 04.2022

Overnight Stocker

Walmart
09.2019 - 02.2021

Courier

Wuesthoff Health System
08.2013 - 03.2017

GED -

Adult Education

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Elizabeth Gruner