ELIZABETH GUENTHNER
Brunswick,OH
Summary
Enthusiastic self starter with a desire to find a role utilizing the skills obtained in previous positions held. Versatile skill set with extensive knowledge of office policies and procedures. Strong communication skills and strategic planning abilities. Accomplished professional with experience working at both small local businesses and large corporations
Overview
11
11
years of professional experience
Work History
Collections | Cash Applications Specialist
Airgas
Independence, OH / Kennesaw, GA
07.2019 - 03.2024
- Reduced outstanding accounts receivable balances, diligently monitoring aging reports and pursuing collections efforts.
- Collaborated with cross-functional teams to improve cash flow management and optimize financial reporting accuracy.
- Identified potential fraud risks by meticulously reviewing transactions and escalating suspicious activities to management.
- Maintained accurate customer records by routinely updating contact information and payment preferences in SAP.
- Developed strong relationships with clients, resolving payment issues promptly while maintaining professionalism at all times.
- Contributed to process improvements within the team, sharing best practices and fostering a collaborative work environment.
- Provided support during month-end close activities by finalizing reconciliations accurately within tight deadlines.
- Managed high-volume accounts efficiently by prioritizing tasks based on urgency or potential impact on company finances.
- Enhanced cash application efficiency by implementing automated processes and reducing manual data entry.
- Streamlined payment processing for improved customer satisfaction and reduced billing errors.
- Handled 50+outbound call quota per day as well as inbound related customer queries via phone, email and chat.
- Participated in special department projects/initiatives
- Expedited account reconciliations with thorough research and timely resolution of discrepancies.
Retail Sales Associate
Heart & Soul Gift Boutique
Medina, OH
11.2021 - 11.2022
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Payroll Specialist
STERIS Corporation
Mentor, OH
11.2017 - 07.2019
- Onboarding of new employees in time reporting and payroll systems
- Processed employee rehires, transfers, terminations and withholdings
- Voided checks and issued stop payment orders to correct payroll discrepancies
- Researched and resolved employee payroll questions and issues
- Supported payrolls, driving timely and accurate payment of employee wages.
Executive Assistant
SolarX
Strongsville, OH
06.2013 - 11.2017
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Creation and entry of invoices and PO's into Quickbooks for purchasing and payments
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
Education
Brunswick High School
Brunswick, OHSkills
- SAP Experience
- Microsoft Office
- Google Workspace Suite
- Payroll AP AR
- Honesty Integrity
- Adaptable Teachable
- Positive Attitude
- Problem Solving
- Reliability
- Strategic Thinking
- Independent
- Creative thinker
- Organization
- Team Player
- Goal Oriented
Timeline
Retail Sales Associate
Heart & Soul Gift Boutique
11.2021 - 11.2022
Collections | Cash Applications Specialist
Airgas
07.2019 - 03.2024
Payroll Specialist
STERIS Corporation
11.2017 - 07.2019
Executive Assistant
SolarX
06.2013 - 11.2017
Brunswick High School