Elizabeth Guerrero
San Jose,CA
Summary
Professional with a proven track record as an Eligibility Worker at County Of Santa Clara, excelling in application processing and effective communication. Enhanced client satisfaction through empathetic interviews and meticulous data management, ensuring timely eligibility assessments. Strong interpersonal skills fostered lasting client relationships, driving repeat business in previous ownership of Party Rental Outlet.
Overview
2026
2026
years of professional experience
Work History
Eligibility Worker
County Of Santa Clara
- Calculated income for clients to determine eligibility for assistance programs.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
- Liaised with other social service providers as necessary in order to coordinate support efforts for mutual clients in need of multiple forms of assistance simultaneously.
Owner
Party Rental Outlet
03.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Yerba Buena High School
San Jose06.1991
Skills
- Written and verbal communication
- Application processing
- Appointment scheduling
- Applicant interviews
- Telephone etiquette
- Assertiveness
- Proficient in software
- Effective customer communication
- Confidentiality
- Interviewing techniques
- Effective communication skills
- Verbal communication
- Microsoft office
- Data entry
- Interviewing
- Social services
- Resource information
Languages
Spanish
Full Professional
Timeline
Owner
Party Rental Outlet
03.2017 - Current
Eligibility Worker
County Of Santa Clara
Yerba Buena High School
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