Elizabeth Guerrero Ramirez
Manager’s Assistant / Quality Control Inspector
Bishop,CA
Summary
Dynamic and adaptable staff leader with a proven track record of success, characterized by a motivational approach and an upbeat demeanor. Expertise in training employees and implementing organized strategies to effectively manage daily planning, scheduling, and customer service needs. Forward-thinking professional with a diplomatic communication style, dedicated to maximizing team engagement and enhancing customer satisfaction. Committed to fostering a positive work environment that drives productivity and encourages continuous improvement.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Manager’s Assistant / Quality Control Inspector
Mammoth Reservation Inc. / Mammoth Sierra Reservations
02.2017 - Current
- Quality Control & Daily Operations:
- Monitor arrivals system throughout the day to confirm proper scheduling, multiple times a day.
- Assign and communicate quality control (QC) tasks to the QC team.
- Provide clear instructions to QC team members for efficient task execution.
- Conduct property inspections to ensure compliance with cleanliness standards.
- Weekly scheduling of team members, approval of time off/schedule change requests
- Communication & Reporting:
- Respond to emails and calls sent to/from the QC department and assist with inquiries, provide necessary support.
- Create and manage damage reports based on issues found in units.
- Work with the WOA to accommodate special requests from the Main Office.
- Training & Team Support:
- Train new QC team members on procedures and best practices.
- Support the QC staff in resolving operational challenges throughout the day.
- Handling personnel issues, providing employee feedback and evaluations
Front Desk Customer Service Representative
Grand Mammoth Resort
04.2015 - 02.2017
- Proceed incoming reservations
- Resolve customers concerns, resulting 55% reduction in complaint calls
- Change reservations / adjust
- Processing emails
Education
Diploma - undefined
Mammoth High School
Certificate - undefined
Mammoth Middle School
Certificate - undefined
Mammoth Elementary School
Skills
Staff management
Employee scheduling
Staff training and development
Problem-solving
Decision-making
Team collaboration
Timeline
Manager’s Assistant / Quality Control Inspector
Mammoth Reservation Inc. / Mammoth Sierra Reservations
02.2017 - Current
Front Desk Customer Service Representative
Grand Mammoth Resort
04.2015 - 02.2017
Diploma - undefined
Mammoth High School
Certificate - undefined
Mammoth Middle School
Certificate - undefined
Mammoth Elementary School