ELIZABETH GULLEY
Customer Service Specialist
Denver,CO
Summary
Experienced customer service representative of 8+ years with a wide range of skills including exceptional social skills, organizational and time management skills, oral and written communication abilities and customer service background. I have a passion for improving the world through innovation, empathy, and ongoing learning. I am a solid team player with a positive demeanor, strong work ethic, and dedication to the job and company success.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Barista
HUCKLEBERRY ROASTERS
Denver, CO
05.2023 - Current
- Respond to customer inquiries, address concerns, and resolve complaints in professional and courteous manner
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Monitored supply levels at counter and maintained customer areas to meet typical demands
- Maintained regular and consistent attendance and punctuality
- Collaborate with team to ensure efficient workflow, timely order completion, and overall store cleanliness and organization to improve cafe efficiency by 10% each quarter
- Assist in organizing and promoting special events and promotions, helping to create vibrant and engaging atmosphere within café
Sales Representative
KLICK SOLAR
Greenwood Village, CO
02.2023 - 05.2023
- Generate potential leads for new accounts and schedule specialist follow up appointments
- Performed adequately to reach monthly goals of 20 RFPs and at least 2 sales
- Provide customers with information about company equipment and solar systems
- Select solar energy products and systems to best suit customer’s needs
- Review designs for customer’s solar installation
- Provide customers with quotes, sales orders, shipping information, and tax credit information
- Provide after-sales service including courtesy calls and site visits
- Developed and delivered engaging sales presentations to convey product benefits
Barista
METROPOLIS COFFEE
Denver, CO
10.2022 - 02.2023
- Prepared specialty drinks and promoted pastries to pair with orders
- Familiarized customers with menu and daily specials
- Provided guests with efficient, accurate, and quality service
- Managed inventory and ensured store was fully prepared for incoming employees
- Controlled line and crowd with quick, efficient service
Server
THE BINDERY
Denver, CO
10.2021 - 03.2022
- Responsible for familiarizing customers with menu and daily specials
- Provided guests with efficient, accurate, and quality service
- Alternated between roles of server, expo, barista, and bartender
- Maintained cleanliness around restaurant and made sure guests were properly taken care of
- Managed 10 tables during peak rush times in timely and efficient manner
Adventure Instructor and Medical Administrator
AVID4ADVENTURE
Denver, CO
05.2021 - 08.2021
- Applied various teaching aids to minimize learning gaps and instruct and motivate students
- Developed content and daily schedules/activities for programs
- Adapted quickly to changing schedules while working under strict timeline
- Responsible for health and safety of enrolled campers with specific medical needs; i.e. Type I diabetes, allergies, etc.
- Lead groups of 13 children on adventure day excursions around Colorado’s public recreational areas and maintained professional relationships with parents and guardians regarding child’s progress
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems
Sales Associate
WILDERNESS EXCHANGE
Denver, CO
09.2019 - 02.2020
- Explained technical information and skills in easy to understand, non-technical terms for customers
- Developed professional relationships with representatives of other outdoor companies
- Maintained strong organization and time management skills in order to manage busy workplace with small team
- Flexibly adapt to varying shifts, including weekends and holidays, to ensure store coverage during peak shopping times
Kindergarten Teacher
AMBASSADOR BILINGUAL SCHOOL
Chiang Mai
09.2018 - 04.2019
- Organized teachers in planning sessions, PLCs, and parent meetings
- Applied evidence-based practices for classroom management to enhance learning results
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student in multiple classes of 25 each
- Collaborated with other faculty and staff to promote rigorous learning opportunities, general well-being of school and collective interest of staff and student body
- Reported to parents and administration about student progress
- Engaged administrators, parents and colleagues with learning programs to improve educational outcomes
Education
Orton Gillingham Comprehensive Course Instruction -
Institute For Multisensory Education
Atlanta, GA 07.2018 - 07.2018
TEFL/TESOL Certification -
International TEFL Academy
Chicago, Il 05.2018 - 07.2018
Bachelor of Arts - Global Studies and Business
St. Edward’s University
Austin, TX 09.2014 - 05.2017
Skills
Exceptional customer service
Timeline
Barista
HUCKLEBERRY ROASTERS
05.2023 - Current
Sales Representative
KLICK SOLAR
02.2023 - 05.2023
Barista
METROPOLIS COFFEE
10.2022 - 02.2023
Server
THE BINDERY
10.2021 - 03.2022
Adventure Instructor and Medical Administrator
AVID4ADVENTURE
05.2021 - 08.2021
Sales Associate
WILDERNESS EXCHANGE
09.2019 - 02.2020
Kindergarten Teacher
AMBASSADOR BILINGUAL SCHOOL
09.2018 - 04.2019
Orton Gillingham Comprehensive Course Instruction -
Institute For Multisensory Education
07.2018 - 07.2018
TEFL/TESOL Certification -
International TEFL Academy
05.2018 - 07.2018
Bachelor of Arts - Global Studies and Business
St. Edward’s University
09.2014 - 05.2017
Similar Profiles
Timothy MerrifieldTimothy Merrifield
Owner/Operator/Estimator/Painter/Body Tech at RCR by Merrifield LLC & Huckleberry HotRodz LLCOwner/Operator/Estimator/Painter/Body Tech at RCR by Merrifield LLC & Huckleberry HotRodz LLC
Leopoldo Medina-MunozLeopoldo Medina-Munoz
HART Bilingual Intervention Specialist at Huckleberry Youth ProgramHART Bilingual Intervention Specialist at Huckleberry Youth Program
Emma CarollaEmma Carolla
Cherry Sundae Charlie and the Chocolate Factory at Huckleberry Star TheaterCherry Sundae Charlie and the Chocolate Factory at Huckleberry Star Theater
Laura LeeLaura Lee
Senior Accountant at Scrum AllianceSenior Accountant at Scrum Alliance
YANELA OROZCOYANELA OROZCO
HR Benefits Coordinator/Employee Relations at Kleen-Tech ServicesHR Benefits Coordinator/Employee Relations at Kleen-Tech Services