ELIZABETH GULLEY
Customer Service Specialist
Denver,CO
Summary
Experienced customer service representative of 8+ years with a wide range of skills including exceptional social skills, organizational and time management skills, oral and written communication abilities and customer service background. I have a passion for improving the world through innovation, empathy, and ongoing learning. I am a solid team player with a positive demeanor, strong work ethic, and dedication to the job and company success.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Barista
HUCKLEBERRY ROASTERS
Denver, CO
05.2023 - Current
- Respond to customer inquiries, address concerns, and resolve complaints in professional and courteous manner
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Monitored supply levels at counter and maintained customer areas to meet typical demands
- Maintained regular and consistent attendance and punctuality
- Collaborate with team to ensure efficient workflow, timely order completion, and overall store cleanliness and organization to improve cafe efficiency by 10% each quarter
- Assist in organizing and promoting special events and promotions, helping to create vibrant and engaging atmosphere within café
Sales Representative
KLICK SOLAR
Greenwood Village, CO
02.2023 - 05.2023
- Generate potential leads for new accounts and schedule specialist follow up appointments
- Performed adequately to reach monthly goals of 20 RFPs and at least 2 sales
- Provide customers with information about company equipment and solar systems
- Select solar energy products and systems to best suit customer’s needs
- Review designs for customer’s solar installation
- Provide customers with quotes, sales orders, shipping information, and tax credit information
- Provide after-sales service including courtesy calls and site visits
- Developed and delivered engaging sales presentations to convey product benefits
Barista
METROPOLIS COFFEE
Denver, CO
10.2022 - 02.2023
- Prepared specialty drinks and promoted pastries to pair with orders
- Familiarized customers with menu and daily specials
- Provided guests with efficient, accurate, and quality service
- Managed inventory and ensured store was fully prepared for incoming employees
- Controlled line and crowd with quick, efficient service
Server
THE BINDERY
Denver, CO
10.2021 - 03.2022
- Responsible for familiarizing customers with menu and daily specials
- Provided guests with efficient, accurate, and quality service
- Alternated between roles of server, expo, barista, and bartender
- Maintained cleanliness around restaurant and made sure guests were properly taken care of
- Managed 10 tables during peak rush times in timely and efficient manner
Adventure Instructor and Medical Administrator
AVID4ADVENTURE
Denver, CO
05.2021 - 08.2021
- Applied various teaching aids to minimize learning gaps and instruct and motivate students
- Developed content and daily schedules/activities for programs
- Adapted quickly to changing schedules while working under strict timeline
- Responsible for health and safety of enrolled campers with specific medical needs; i.e. Type I diabetes, allergies, etc.
- Lead groups of 13 children on adventure day excursions around Colorado’s public recreational areas and maintained professional relationships with parents and guardians regarding child’s progress
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems
Sales Associate
WILDERNESS EXCHANGE
Denver, CO
09.2019 - 02.2020
- Explained technical information and skills in easy to understand, non-technical terms for customers
- Developed professional relationships with representatives of other outdoor companies
- Maintained strong organization and time management skills in order to manage busy workplace with small team
- Flexibly adapt to varying shifts, including weekends and holidays, to ensure store coverage during peak shopping times
Kindergarten Teacher
AMBASSADOR BILINGUAL SCHOOL
Chiang Mai
09.2018 - 04.2019
- Organized teachers in planning sessions, PLCs, and parent meetings
- Applied evidence-based practices for classroom management to enhance learning results
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student in multiple classes of 25 each
- Collaborated with other faculty and staff to promote rigorous learning opportunities, general well-being of school and collective interest of staff and student body
- Reported to parents and administration about student progress
- Engaged administrators, parents and colleagues with learning programs to improve educational outcomes
Education
Orton Gillingham Comprehensive Course Instruction -
Institute For Multisensory Education
Atlanta, GA 07.2018 - 07.2018
TEFL/TESOL Certification -
International TEFL Academy
Chicago, Il 05.2018 - 07.2018
Bachelor of Arts - Global Studies and Business
St. Edward’s University
Austin, TX 09.2014 - 05.2017
Skills
Exceptional customer service
Creative problem solving
Staff education and training
Schedule organization
Travel coordination
Adaptability
Proficiency in Google Spreadsheets and Microsoft Office
Timeline
Barista
HUCKLEBERRY ROASTERS
05.2023 - Current
Sales Representative
KLICK SOLAR
02.2023 - 05.2023
Barista
METROPOLIS COFFEE
10.2022 - 02.2023
Server
THE BINDERY
10.2021 - 03.2022
Adventure Instructor and Medical Administrator
AVID4ADVENTURE
05.2021 - 08.2021
Sales Associate
WILDERNESS EXCHANGE
09.2019 - 02.2020
Kindergarten Teacher
AMBASSADOR BILINGUAL SCHOOL
09.2018 - 04.2019
Orton Gillingham Comprehensive Course Instruction -
Institute For Multisensory Education
07.2018 - 07.2018
TEFL/TESOL Certification -
International TEFL Academy
05.2018 - 07.2018
Bachelor of Arts - Global Studies and Business
St. Edward’s University
09.2014 - 05.2017