ELIZABETH GURKE
Saint Augustine,FL
Summary
Detail-oriented and meticulous, well-versed in coordinating meetings and travel arrangements, maintaining comprehensive filing systems, preparing reports and presentations, managing office supplies inventory, and providing exceptional customer service. Exceptional problem-solving skills, proficient in consistently finding innovative solutions, fostering open and effective communication channels, readily adjusting to changing priorities, and seamlessly managing multiple projects simultaneously. Self-motivated and reliable individual with excellence in consistently delivering high-quality work within tight deadlines and maintaining confidentiality of sensitive information with utmost professionalism. Collaborative team player, adept at building strong working relationships across all levels of the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Receptionist / Scheduler
Associates in Internal Medicine
01.2022
- Created welcoming and comfortable environment upon patients’ arrival
- Accurately stored patient information by entering scanned medical records into the electronic medical records (EMR) system
- Standardized check-in process by moving patients through appointments according to the schedule, verifying insurance information, and collecting copays when necessary
- Delivered exceptional services to clients by handling incoming calls, addressing inquiries, and transferring calls to the appropriate party while documenting important details of each interaction for future reference
- Maximized appointment availability by proactively following up with missed appointments or no-shows to reschedule
- Drove satisfaction by addressing patient complaints, calmly and professionally resolving issues, and ensuring a suitable resolution to best of one's ability.
Secretary / Receptionist
King Marine
01.2023 - Current
- Optimally utilize resources and timely deliver services to clients by efficiently scheduling appointments for detailing services
- Strategically manage workforce by coordinating with employees to determine their availability and assign them to specific jobs
- Met customer demand and expectations by communicating client requests and specific job requirements to employees
- Generated up-to-date invoices by verifying accuracy and timeliness of billing information
- Maintained seamless and convenient payment experience for clients by overseeing payment processes and accepting payments by phone, mail, or electronically
- Streamlined supply management functions, including ordering new supplies and researching the most cost-effective options for chemicals, buffers, compounds, lights, and personal protective equipment (PPE).
Investigations Advocate
Community Tax
01.2024 - 06.2024
- Conducted research for preparation of federal taxes.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.
- Contacted IRS or other relevant government organizations on behalf of client to assist with Federal tax issues.
- Researched complex tax issues utilizing online resources and professional tax software.
- Maintained compliance by adhering to current tax laws and regulations.
- Reviewed and analyzed client data and accurately prepared tax research.
Assistant / Receptionist
Metal Finishing Solutions
01.2018 - 01.2020
- Screened incoming phone calls by effectively determining their nature and transferring them to the appropriate party
- Proactively scheduled meetings with prospective companies that showed an interest in utilizing the services provided
- Drafted essential business documents, such as contracts, invoices, order forms, and other relevant paperwork while maintaining accuracy, completeness, and adherence to legal and company requirements
- Ensured easy retrieval and efficient record-keeping by organizing and categorizing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Tour Guide
Red Train Tours
01.2015 - 01.2016
- Left visitors with unforgettable experiences by leading countless groups on captivating and informative sightseeing tours
- Created personalized itineraries that catered to diverse interests, ensuring each traveler had a unique and fulfilling experience.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Radiology Receptionist
Flagler Hospital
02.2009 - 01.2014
- Performed multiple tasks, including answering calls, checking in patients for exams, collecting payment, and preparing medical records
- Managed multi-line phone system and pleasantly greeted patients.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Strictly adhered to HIPPA laws.
Education
59 Credit Hours in Medical Assisting - undefined
58 Credit Hours in A. S. Nursing - undefined
High School Diploma -
2004
Skills
- Medical Terminology
- HIPAA Compliance
- Referral Verification
- Payment Collection
- Medical Charting
- Records Management
- Microsoft Office
- Telephone Etiquette
- Workflow Optimization
- Appointment Scheduling
- Office Administration
- Database entry
- Research abilities
- Time management
Certification
CPR / AED, 01/01/2014, Present
Timeline
Investigations Advocate - Community Tax
01.2024 - 06.2024
Secretary / Receptionist - King Marine
01.2023 - Current
Medical Receptionist / Scheduler - Associates in Internal Medicine
01.2022
Assistant / Receptionist - Metal Finishing Solutions
01.2018 - 01.2020
Tour Guide - Red Train Tours
01.2015 - 01.2016
Radiology Receptionist - Flagler Hospital
02.2009 - 01.2014
FCTC - 59 Credit Hours in Medical Assisting,
SJRSC - 58 Credit Hours in A. S. Nursing,
Pedro Menendez High School - High School Diploma,
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