Elizabeth Gutierrez

• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Supervised ongoing daily production phases.
• Kept employees operating productively and working on task to meet business and customer needs.
• Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Assigned registers to employees, cash count and safe nightly deposits.

*Personal driver for local residents, business professionals, students and tourist.

• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Drove safely in various weather and road conditions to avoid accidents.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

• Mobile activations for At&t, Verizon, Straight talk, Boost Mobile, cricket and Walmart family mobile.
• Photo lab images prints, posters, canvases and passports.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Gather registers for electronics, automotive and sporting goods count and deposit into cash office.

• Activating new lines of wireless service for postpaid, business and prepaid accounts.
• Perform soft credit checks
• Mobile hot spot, tablets and sync up drives for vehicles
• Accessory sells, Phone upgrades, bill payments.
• Assist customers with phone issues before submitting a warranty exchange
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Assist in training new associates with all the resources they need to be successful in their home stores.
• Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Promotional events with the T-mobile truck
• Top 5 Mobile rep for 4 months straight in my region.
• Assist in opening and closing the store with cash handling, nightly deposits, inventory and cleanliness of the store.

• Activations for postpaid, prepaid tablets, hot spots and wearable devices.
• Phone upgrades and trade ins
• Accessory sells, Bill payments, payment arrangements, T-mobile visa reload cards.
• Assist customers in transferring information from old device.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Perform data coverage check
• Apple master program
• T-mobile promotional events in the community.
• Returns and exchanges
• Training new associates
• Generate leads for new activations by cold calling customers who where pre qualified
• Assist in opening and closing store