Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Gutierrez

Mesa

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

5
5
years of professional experience

Work History

Barista Trainer, Shift Supervisor

Starbucks
10.2021 - Current
  • Greeted customers and provided positive interactions
  • Implemented training for new baristas and worked on development for the other baristas
  • Supported the manager in running an efficient operation following company standards
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
  • Increased employee retention by fostering a positive, supportive work atmosphere.
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Cashier

Burlington
10.2020 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

Diploma -

Mountain View High School
05.2021

Skills

  • Bilingual
  • Responsible
  • Dependable
  • Hardworking
  • Willing to learn
  • Fast learner
  • Leadership experience
  • Staff coaching
  • Team player

Timeline

Barista Trainer, Shift Supervisor

Starbucks
10.2021 - Current

Cashier

Burlington
10.2020 - 05.2021

Diploma -

Mountain View High School

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