Elizabeth Gutierrez Granados
Springfield,VA
Summary
A dynamic and reliable professional with a proven track record at Gormley Environmental Corporation, adept in heavy machinery operation and team collaboration. Excelled in enhancing operational efficiency and safety, demonstrated through effective site cleanup and problem-solving abilities. Achieved significant improvements in project completion times and workplace organization, fostering a productive and safe environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Labor Worker
Gormley Environmental Corporation
Indian Head, MD
09.2018 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean and organized work areas, contributing to overall efficiency on the job site.
- Assisted in loading and unloading materials, ensuring timely delivery to appropriate job sites.
- Performed general housekeeping and cleaning tasks.
- Operated heavy machinery and equipment, resulting in faster completion of tasks.
- Maintained tools and equipment in good working condition through regular inspection and repair activities.
Labor Worker
Local 22
Washington DC
11.2017 - 09.2018
- Operated heavy machinery and equipment, resulting in faster completion of tasks.
- Maintained tools and equipment in good working condition through regular inspection and repair activities.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols while operating machinery and equipment.
- Followed instructions and safety protocols to prevent accidents and injuries.
Customer Service Representative
Bed Bath & Beyond
Fairfax
05.2016 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
School Bus Monitor
Higher Horizons
Falls Church, VA
09.2015 - 08.2016
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
Food Runner/Cashier
Capitol/ Congressional Cafe
Washington, DC
02.2008 - 11.2012
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
Diploma - Accountability
Centro De Formación En Ciencias Comerciales
San Miguel El Salvador 11.2006
Skills
- Heavy Lifting
- Site cleanup
- Vehicle operation
- Demolition
- OSHA Compliance
- Scaffold erection
- Scaffolding Setup
- Team Player
- Demolition and Destruction
- Heavy Machinery Operation
- Problem-solving abilities
- Multitasking
Certification
Asbestos certified
Languages
Spanish
Native or Bilingual
Timeline
Labor Worker
Gormley Environmental Corporation
09.2018 - Current
Labor Worker
Local 22
11.2017 - 09.2018
Customer Service Representative
Bed Bath & Beyond
05.2016 - 06.2017
School Bus Monitor
Higher Horizons
09.2015 - 08.2016
Food Runner/Cashier
Capitol/ Congressional Cafe
02.2008 - 11.2012
Diploma - Accountability
Centro De Formación En Ciencias Comerciales