Elizabeth Jacqueline Guzman
Moreno Valley,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Like to help people in different ways. I am a person with a lot of patience. Hardworking employee with customer service and multitasking. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Cleaning Crew Member
Zaragoza Cleaning Service
Moreno Valley, CA
09.2022 - Current
- Swept and mopped floors in Halls.
- Vacuumed carpets, furniture, and upholstery.
- Cleaned windows, door frames, and sills.
- Emptied trash cans and replaced liners.
- Stocked restrooms with paper products and soap dispensers.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
- Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
- Provided excellent customer service when interacting with customers or colleagues.
- Responded quickly to spills or accidents using appropriate cleaning materials.
- Reported any damages or repairs needed to supervisor immediately.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Spot-cleaned glass surfaces and windows with cleaning solutions.
- Measured and mixed detergents with water for use in commercial cleaning.
- Wash tablecloth, napkins, towels, chairs covers and stage cover and others.
- Pick up chairs and tables make sure they are clean.
- Check iPad for the new event.
- Set up event the way client desire tablecloths, napkins, charger, center piece and more.
- Followed company uniform, performance and security policies with every job.
- Collected trash from floors within hallways, bathrooms and work areas.
Division Leader
Primerica
Palm Springs, CA
03.2019 - Current
- Customer Service
- Call clients USA wide to offer our services Life Insurance, Auto Insurance, Alarm System, Medicare, Legal Protection, Retirement Plan
- Interview clients or meetings via Zoom
- Interviewed prospective clients to assess needs, means and desires.
- Conducted client interviews to identify needs and offer solutions.
- Conducted regular meetings with department heads to review progress, discuss issues and develop strategies to optimize performance in the division.
- Monitored daily activities to ensure that tasks were completed on time and according to established standards.
- Set up appointments and managed master calendar.
- Checked and submitted Life Insurance application and get signatures by paperwork or DocuSign
- Kept all records current and accurate.
- Trained, mentored and oversaw team of 10.
Education
Life Insurance License -
Primerica
Riverside, CA06-2021
Auto Insurance License -
Just Auto Insurance
Ontario, CA09-2015
High School Diploma -
Roosevelt Community Adult School
Los Angeles, CA06-2008
Certified Makeup Course -
Beauty SXY Artistry
Riverside, CAEnglish -
Moreno Valley Community Adult School
Moreno Valley, CASkills
- Responsible person
- Bilingual Spanish and English
- Excellent Customer Service
- Person with a lot of patience
- Punctual person
- Friendly and like to help people
- Organized person
- Solve problems if they are within my reach
- Positive person and motivate others
- Ready to learn all the time and give my best
- Multitask
- Computer skills
Timeline
Cleaning Crew Member
Zaragoza Cleaning Service
09.2022 - Current
Division Leader
Primerica
03.2019 - Current
Life Insurance License -
Primerica
Auto Insurance License -
Just Auto Insurance
High School Diploma -
Roosevelt Community Adult School
Certified Makeup Course -
Beauty SXY Artistry
English -
Moreno Valley Community Adult School
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