Elizabeth Hager

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Greeted customers and built rapport by working the front as well as working the floor.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proven ability to learn quickly and adapt to new situations.
• Organized and detail-oriented with a strong work ethic.

• Cultivated interpersonal skills by building positive relationships with others.
• Took customers orders, worked with a POS system, ran food and drinks, set up/closed, cleaned and sanitized work area to ensure quality and safe care for customers.
• Created and maintained strong bonds with regular customers and developed relationships with new customers to promote return clientele.

• Helped to onboard and train new staff members.

• Engaged with customers on a day to day basis who have been identified as having financial difficulties.
• Responsible for handling a variety of inbound calls from customers and answered them efficiently.
• Maintained customer confidentiality and followed mandatory scripting.
• Resolved enquires and organized payment plans while also providing energy saving tips, government grant advice, and determined if they were on the most cost-effective energy plan.

• Helped with day to day organizational fundraising and administrative operations.
• Upkept donor data with the use of Salesforce and made sure donors were acknowledge in a timely manor.
• Supported program management by creating reports that tracked progress towards key objectives.
• Assisted with maintaining grants, preparing submissions, and sending them to donors.

• Connected with hundreds of alumni to raise scholarship money, provide information about the campus, and strengthened relationships with alumni and the University.
• * Established strong rapport while serving as a source of information on current academic programs, campus events, and life on campus.
• * Participated in the Alumni Outreach Campaign and was in the top 5 callers that raised the most donations.