Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Elizabeth Hahn

Morning Sun,IA

Summary

Skilled Certified Pharmacy Technician with a strong commitment to accuracy and service quality. Successfully improved patient care through efficient prescription processing, resolving insurance claims, and maintaining compliance with HIPAA regulations. Demonstrated excellent communication and problem-solving skills while fostering positive relationships with patients and healthcare professionals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart
01.2016 - 10.2024
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Managed opening and closing duties for pharmacy.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Collected co-payments or full payments from customers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Resolved third-party billing, computer system and customer service issues.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.

Restaurant Waiter

Dairy Barn Diner
06.2011 - 11.2015
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

High School Diploma -

Mediapolis Community High School
Mediapolis, IA
05-2015

Skills

  • Problem-solving skills
  • Insurance Billing
  • HIPAA Regulations
  • Medication Dispensing
  • Pharmacy Law Compliance
  • Pharmaceutical Calculations
  • Pharmacist support
  • Certified Pharmacy Technician (CPhT)
  • Pharmacy and customer records management
  • Advanced math skills
  • Drug Classification Knowledge
  • Updating medication histories

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • Licensed Pharmacy Technician - State Boards of Pharmacy.
  • Iowa Driver's License

Interests

  • Avid Reader
  • I enjoy cooking for friends and family gatherings
  • Genealogy
  • Crafting and DIY Projects
  • Watching Movies and TV Shows
  • Baking
  • Photography

Timeline

Certified Pharmacy Technician

Walmart
01.2016 - 10.2024

Restaurant Waiter

Dairy Barn Diner
06.2011 - 11.2015

High School Diploma -

Mediapolis Community High School
Elizabeth Hahn