Elizabeth Hailey
Summary
Experienced in efficiently coordinating customer service operations. Ensures seamless and effective communication between departments and clients. Problem-solving skills enable prompt addressing and resolving of customer concerns. Proven track record of implementing process improvements, consistently enhancing customer satisfaction and team performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Infinity Global Inc.
10.2022 - Current
- As a customer service coordinator, I assist with client management to ensure customer satisfaction by managing various aspects of customer service operations, such as handling inquiries, complaints, orders, invoicing, inventory, our online ordering tool for customers, and feedback from the client
- I also work alongside with other departments such as finance, master data, logistics, marketing, and purchasing to maintain operations, coordinate solutions, and improve customer satisfaction
- In order to complete daily tasks and projects, I work with multiple software and reporting programs such as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, IGIS, Pentaho, Smartsheet, and Yellowfin
Promotional Model/Brand Ambassador
Assist Marketing
10.2016 - 01.2023
- Being a promotional brand ambassador/ model, I am responsible for being professional and engaging to represent a company or brand while interacting with consumers and attendees in an outgoing and friendly manner
- I am required to approach attendees in order to enlighten and educate about the brand, company and/or product I am representing in order to bring awareness and promote increased sales
Server/Bartender
KickBack Jacks
02.2021 - 09.2022
- I worked directly with customers by mixing and serving drink orders
- Some responsibilities included verifying age requirements, knowing alcohol pairing and tastes, knowing how to make current drink recipes listed on the menu as well as other commonly ordered beverages, processing payments, managing inventory, replacing beer kegs, and cleaning bar supplies
- I also handle food orders directly from customers or the wait staff while communicating with the kitchen to ensure accuracy and inform customers of any specials along with personal recommendations
Waitress
Cotton at Riverside Mill
09.2017 - 07.2020
- Responsibilities included welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks
- I would also deliver food to the tables and guests while ensuring they had an excellent experience
- This also required table maintenance and carrying dirty plates, glasses and silverware to the kitchen and dish area
Customer Service Representative
Design Skins
09.2018 - 12.2018
- I was responsible for handling all accounts customer service while maintaining a positive, empathetic, and professional attitude toward customers at all times
- This means I would communicate with the customers regarding products, purchases, exchanges, returns or any issues
- I was responsible for responding to customer questions and acknowledging and resolving customer complaints or issues so that I could walk customers through basic troubleshooting or setup processes
- I also worked alongside with the production line to assist with accuracy with special or customized orders
- I worked along with third party companies such as Fedex and UPS to help assist customers with the deliveries of their orders and any issues that would arise
Tanning Consultant/Key Holder
Sun Tan City
01.2017 - 01.2018
- As a sales and tanning consultant, I was responsible for checking in clients, maintaining client records, consulting with clients about safe tanning practices and products
- I was required to meet monthly sales quotas by selling lotions, eyewear and other tanning products along with memberships
- I also was responsible for cleaning the tanning beds and salon to ensure a clean and healthy environment for the guest
- As a key holder, my responsibilities included opening and closing the salon and counting the registers
Assistant Manager
Buckle
02.2014 - 09.2016
- As the assistant manager, my job was to make sure that the store and I were fulfilling the mission statement which was 'to create the most enjoyable shopping experience possible for our guests'
- I was also responsible for a variety of sales, merchandising and operational tasks assigned by store management (e.g
- Cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities)
- I worked directly with the store manager and leadership team to develop sales, recruit new teammates and provide leadership
- I would help guest when shopping by being eager and assertive to answer questions regarding the store and its merchandise, anticipate and fulfill guest's needs by suggesting additional items and creating a wardrobing experience, demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with my team, and creating a guest loyalty with the guest to invite them back in the store to shop for future needs
- I also oversaw the store's visual merchandising and making sure it was always new and updated with new products
- I fulfilled other assistant manager duties such as opening and closing the store, overseeing incoming and outgoing freight, conducting inventory, producing the employee and manager schedules, handling registers and nightly deposits, promoting the in store credit card and receiving applications, managing the store's layaway program for guest, guest's special orders, hiring new teammates, and help the teammates with making sales by coaching and impacting their one on one experience with the guest
- I was responsible for training and motivating teammates and acting as the Store Manager in their absence
Education
Bachelor's degree - Cyber Security
Averett University
Danville, VA10-2026
Associate's Degree - Liberal Arts & Sciences
Danville Area Community College
Danville, VA08.2020
Associate's Degree - Criminal Justice
Danville Area Community College
Danville, VA05.2020
Skills
- Account Management
- Complaint Handling
- Documentation skills
- Returns policy understanding
- Invoice Verification
- CRM Software
- Customer service excellence
- Microsoft Outlook, Word, and Excel
- Meticulous attention to detail
- Problem-Solving
- Administrative Support
- Handling Escalations
- Deadline-oriented
- Product Knowledge
- Product and service solutions
- Employee Scheduling
- Effective workflow management
- Policy Enforcement
- Call center experience
- Retail experience
Certification
Law Enforcement, 05/01/20, Present
Timeline
Customer Service Coordinator
Infinity Global Inc.
10.2022 - Current
Server/Bartender
KickBack Jacks
02.2021 - 09.2022
Customer Service Representative
Design Skins
09.2018 - 12.2018
Waitress
Cotton at Riverside Mill
09.2017 - 07.2020
Tanning Consultant/Key Holder
Sun Tan City
01.2017 - 01.2018
Promotional Model/Brand Ambassador
Assist Marketing
10.2016 - 01.2023
Assistant Manager
Buckle
02.2014 - 09.2016
Associate's Degree - Liberal Arts & Sciences
Danville Area Community College
Associate's Degree - Criminal Justice
Danville Area Community College
Bachelor's degree - Cyber Security
Averett University
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