Elizabeth Haines
Naples,FL
Summary
Diligent professional with superior work ethic, friendly demeanor and several years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
19
19
years of professional experience
Work History
Receiving Associate
Wal-Mart Supercenter
Naples, FL
10.2024 - Current
- Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
- Assisted in cycle counts as required for maintaining accurate inventory levels.
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Updated computerized tracking systems with new stock information such as quantity received, unit cost and total value of shipment.
- Organized backroom storage areas by item type in order to maximize space utilization.
- Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
- Stocked shelves with newly arrived inventory and removed outdated items.
- Maintained records of all incoming products, including quantity received and location in warehouse.
- Ensured compliance with safety regulations while working in the receiving area.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Automotive Service Writer
Wal-Mart Supercenter
Naples, Florida
02.2023 - 10.2024
- Organized documents related to vehicle servicing or repairs.
- Maintained accurate records of customer transactions including payments receipts
- Resolved customer complaints in an efficient manner while maintaining high levels of professionalism.
- Managed incoming calls efficiently by providing timely responses or directing them accordingly.
- Processed payments from customers in accordance with company policies.
- Ensured all safety protocols were strictly adhered to within the shop environment.
- Reviewed work orders with technicians to ensure accuracy of services provided.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Recorded customer information, vehicle mileage, and details of services performed.
- Processed invoices for payment and checked warranties for coverage eligibility.
- Greeted customers and answered inquiries about services offered.
- Handled cash transactions accurately and efficiently.
- Courteously greeted customers and assisted with initiating service requests.
- Scheduled and coordinated work for many customers each day in fast-paced setting.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Promoted add-on services to increase department revenue, increasing bills on average.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Cashier
Wal-Mart Supercenter
Naples, Florida
10.2021 - 03.2023
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
Merchandiser
Lowe's
Naples, FL
03.2021 - 10.2021
- Assisted customers with locating desired items within store locations.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Maintained a clean and organized work environment at all times.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Organized displays according to company standards and specifications.
- Printed labels and tags for for-sale merchandise.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Communicated and coordinated planogram execution with store management.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Built product displays and placed appropriate signage for merchandise.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Cleaned and organized display cases, shelves and aisles.
Shift Manager
RaceTrac
Naples, FL
05.2020 - 03.2021
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Enforced safety standards throughout the store including proper use of equipment.
- Resolved conflicts between staff members in a professional manner.
- Ensured compliance with health and safety regulations.
- Trained new employees on company policies, procedures, and job responsibilities.
- Ensured compliance with food safety regulations and quality standards.
- Provided coaching and guidance to team members when necessary to improve performance.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Maintained cleanliness and organization of work area.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Monitored inventory levels and placed orders for supplies as needed.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Helped employees accomplish tasks during peak periods.
- Managed daily cash intake by counting out registers.
Store Manager
Flash Foods
Kingsland, Georgia
06.2006 - 12.2019
- Planned special promotions or discounts based on market trends.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Performed regular price checks to ensure competitive pricing.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Managed daily banking activities such as deposits.
- Resolved customer complaints in a timely manner.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Some College (No Degree) - Radiography
Rowan College At Burlington County
Pemberton, NJSkills
- Receiving reports
- Palletizer safety
- Pallet jack use
- Barcode scanning
- Stock rotation
- Package inspection
- Scheduling
- Barcode scanner use
- Able to lift 50 lbs
- Invoice reconciliation
- Verbal and written communication
- Effective communication
- Inventory software
- Receiving procedures
- Teamwork and cooperation
- Time management
- Organization and prioritization
- Labeling accuracy
- Self-motivated and independent
- Punctual and reliable
- Attention to detail
Timeline
Receiving Associate
Wal-Mart Supercenter
10.2024 - Current
Automotive Service Writer
Wal-Mart Supercenter
02.2023 - 10.2024
Cashier
Wal-Mart Supercenter
10.2021 - 03.2023
Merchandiser
Lowe's
03.2021 - 10.2021
Shift Manager
RaceTrac
05.2020 - 03.2021
Store Manager
Flash Foods
06.2006 - 12.2019
Some College (No Degree) - Radiography
Rowan College At Burlington County