Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Hair

Terrell

Summary

My expertise in phlebotomy and vital signs monitoring complements my strong work ethic and communication skills, driving positive outcomes in fast-paced settings.

Healthcare professional prepared to contribute effectively in hospital setting. Extensive experience in patient care and clinical assistance, ensuring smooth operations and quality service. Known for strong collaboration skills and reliability in fast-paced environments. Proficient in patient monitoring and medical equipment handling, with focus on compassionate care.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server

Texas Roadhouse
06.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server/Bartender

Chilis's Bar and Grill
11.2019 - 06.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server/Manager

Applebee's Grill + Bar
06.2018 - 11.2019
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Detention Officer

Kaufman County Sheriffs Department
04.2016 - 06.2018
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Conducted security checks of inmates and living areas.
  • Assisted in intake and release of inmates.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Processed inmates by taking photographs and fingerprints.
  • Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
  • Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
  • Supervised inmates during meals, recreation and other activities.
  • Responded promptly to emergency situations and provided medical aid.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
  • Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
  • Enforced rules and regulations to maintain order among inmates.
  • Prepared reports to document incidents and violations.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.

Lab Technician

Terrell State Hospital
03.2015 - 03.2017
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Recorded and analyzed data to produce reports of results.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Tracked collected specimens by initialing, dating, and noting times of collection.

Patient Care Technician

Childrens Medical Center
08.2014 - 03.2015
  • Documented patient information and care activities in electronic health record.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.

Emergency Room Technician

Trinity Mother Frances
06.2013 - 08.2014
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
  • Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
  • Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Streamlined emergency department processes by working closely with other ER technicians, nurses, physicians, and ancillary staff members to coordinate seamless patient care transitions within the hospital setting.
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Participated in ongoing professional development opportunities such as training sessions or workshops to stay current on best practices in emergency medicine.
  • Disinfected tools, equipment and surfaces between patients.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Quickly responded to codes and cardiac monitor alarms.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Supported successful code responses by quickly delivering necessary medications and supplies as needed during critical situations.
  • Coordinated with other healthcare professionals to provide patients with comprehensive care.
  • Conducted routine inventory checks of medical supplies, ensuring adequate stock levels for efficient ER operations.
  • Maintained clean and sanitary environment in emergency department to meet hygiene measures.
  • Answered patient inquiries and provided information about healthcare services.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Cleaned and set up rooms in preparation for patient appointments.
  • Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
  • Assisted physicians with patient assessments, contributing to accurate diagnoses and appropriate treatment plans.
  • Ensured compliance with infection control protocols through rigorous adherence to proper hand hygiene practices and sanitization of equipment after each use.

Education

Emergency Medical Technician - EMT-B

Navarro College
Waxahachie, TX
05-2013

High School Diploma -

Canton Independent School District
Canton, TX
06-2011

Skills

  • Strong work ethic
  • Guest engagement
  • Professional appearance
  • Oxygen therapy administration
  • Vital signs monitoring
  • Basic life support certification
  • Communication and interpersonal skills
  • Phlebotomy techniques
  • Patient care coordination
  • Critical thinking and problem solving
  • Emergency response preparedness
  • Diagnostic testing assistance

Certification

  • Cardiopulmonary Resuscitation (CPR) - American Heart Association.
  • CPR/AED Certification
  • Airway Management & Ventilation Techniques Training – Various accredited organizations.
  • Hazardous Materials Awareness and Operations Level Certifications – Pro Board Fire Service Professional Qualifications System or International Fire Service Accreditation Congress.
  • EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
  • HazMat WMD Response Technician Level Certificates, Department of Homeland Security approved courses```.
  • Mass Casualty Incident Management certification – Federal Emergency Management Agency or comparable entities.
  • National Incident Management System (NIMS) ICS-100, ICS-200, ICS-700, and ICS-800 Certifications - Federal Emergency Management Agency.
  • Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.

Timeline

Server

Texas Roadhouse
06.2022 - Current

Server/Bartender

Chilis's Bar and Grill
11.2019 - 06.2022

Server/Manager

Applebee's Grill + Bar
06.2018 - 11.2019

Detention Officer

Kaufman County Sheriffs Department
04.2016 - 06.2018

Lab Technician

Terrell State Hospital
03.2015 - 03.2017

Patient Care Technician

Childrens Medical Center
08.2014 - 03.2015

Emergency Room Technician

Trinity Mother Frances
06.2013 - 08.2014

Emergency Medical Technician - EMT-B

Navarro College

High School Diploma -

Canton Independent School District

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