Years of Relevant Professional Experience
Elizabeth Hall
Evanston,IL
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Hardworking and passionate job seeker with strong organizational skills; eager to secure an entry-level administrative assistant position. Enthusiastic to help team achieve company goals.
Overview
5
5
Work History
Freelance Caregiver
Wag!
01.2017 - Current
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Followed optimal schedules for animals as set by owners or supervisors.
- Kept records of all activities to keep owners fully informed on pet exercise and training progress.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Lead Kennel Technician
Austin Pet Ranch
01.2022 - 12.2022
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed pet care instructions for dietary needs and medication regimens.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Educated visitors and staff on proper animal care and handling.
Private Caregiver
Private Household
01.2021 - 01.2022
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Identified needs and coordinated plans for travel and out-of-town functions.
Veterinary Receptionist
Naperville Animal Hospital
10.2017 - 05.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
Server
The Brazos Landing
02.2017 - 08.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Sales Associate Team Leader
LA Tan
02.2013 - 07.2015
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Associate of Applied Science - Computer Information Technology
Austin Community College
Austin, TX06.2024
High School Diploma -
Rosary High School
Aurora05.2015
Skills
- Client Documentation
- Multi-Line Telephone Systems
- Prioritization
- Teamwork and Collaboration
- Persuasive Selling
Timeline
Lead Kennel Technician
Austin Pet Ranch
01.2022 - 12.2022
Private Caregiver
Private Household
01.2021 - 01.2022
Veterinary Receptionist
Naperville Animal Hospital
10.2017 - 05.2018
Server
The Brazos Landing
02.2017 - 08.2017
Freelance Caregiver
Wag!
01.2017 - Current
Sales Associate Team Leader
LA Tan
02.2013 - 07.2015
Associate of Applied Science - Computer Information Technology
Austin Community College
High School Diploma -
Rosary High School
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