Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Hall

Blaine,TN

Summary

Seasoned Secretary with solid 20-year background in high-volume office settings. Strong regulatory knowledge, multitasking abilities and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.

Overview

23
23
years of professional experience

Work History

Administrative Specialist

University of Tennessee, Knoxville
Knoxville, TN
04.2023 - Current
  • Compiled data from various sources to create detailed reports for management.
  • Provided administrative support to department staff, including scheduling appointments and organizing meetings.
  • Performed data entry tasks in an accurate and timely manner.
  • Assisted with budget preparation activities by monitoring expenses and tracking costs.
  • Organized travel arrangements for staff members as needed.
  • Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
  • Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
  • Coordinated events such as conferences, workshops, seminars.
  • Created documents such as invoices and purchase orders according to established guidelines.
  • Handled confidential documents in a secure manner while ensuring privacy regulations were met.
  • Managed multiple calendars for multiple managers simultaneously; scheduled appointments accordingly.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Organized training, client meetings, team meetings and events.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Coordinated catering services for various functions, including sales trainings and department meetings.

Patient Account Representative

East Tennessee Children's Hospital
Knoxville, TN
12.2021 - 04.2023
  • Wrote appeal letters to insurance companies for denial of claims.
  • Contacted insurance companies to check status of claim payments.
  • Reviewed flagged items daily and resolved issues.
  • Processed refunds, disbursem
    ents and payments.
  • Submitted electronic bills following facility and legal compliance standards.
  • Created letters, invoices and other documents with diverse computer programs such as Meditech.
  • Resolved inquiries from patients, families and extern
    al payers.
  • Answered customer questions regarding account discrepancies or problems.
  • Received payments and posted amounts to customer accounts.
  • Accepted and processed customer payments and applied toward account balances.

Registrar/Secretary

KCS Hardin Valley Middle School
Knoxville, TN
07.2018 - 12.2021
  • Communicated with parents, teachers and members of public with patient demeanor.
  • Handled confidential information regarding students carefully and with discretion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Resolved issues with parents using active listening skills to de-escalate difficult situations.
  • Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.
  • Answered numerous daily phone calls on multi-line phone system and transferred calls to appropriate staff.
  • Sorted incoming mail and disseminated all correspondence to applicable staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Worked professionally to handle all student, parent and public guest requirements.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Input data into ASPEN database system for all students enrolling, transferring, and withdrawing.
  • Entered all maintenance request and approved all facility use for the entire school.

Patient Service Representative

East Tennessee Children's Hospital
Knoxville, TN
11.2017 - 07.2020
  • Documented and managed patient information in computer system.
  • Answered patient questions and fielded complaints to resolve issues.
  • Generated reports and statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Referred patients to appropriate professionals and services.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled patient appointment and procedures.
  • Helped patients obtain health care services by setting up referrals.
  • Ran credit card batches and balanced deposits on daily basis.

Medical Receptionist/Medical Biller/Office Manager

Family Health Partners/FTMC Willard Family Medical
Willard, OH
02.2001 - 07.2016
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Checked patients in and out for appointments and collected co-payments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered patient information into system, including insurance, demographics and health history.
  • Entered all physicians charges and sent claims to appropriate insurance.
  • Entered personal and insurance payments.
  • Prepared all end of day deposits and reports.

Education

Certificate - Registered Medical Coder

The Medical Management Institute
Online
03.2011

Certificate - Medical Transcriptionist

EHOVE
Milan, OH
02.2000

Some College (No Degree) - Early Childhood Education

North Central State
Mansfield, OH

High School Diploma -

Plymouth High School
Plymouth, OH
06.1996

Skills

  • Office staff leadership
  • Prioritization and time management
  • Accounts receivable and payable
  • Filing experience
  • Database entry
  • Excel spreadsheets
  • Cash deposit preparation
  • Data entry documentation
  • Billing and coding
  • Records management systems
  • Schedule management
  • Multi-line phone systems
  • Demographics information
  • Registration documents

Timeline

Administrative Specialist

University of Tennessee, Knoxville
04.2023 - Current

Patient Account Representative

East Tennessee Children's Hospital
12.2021 - 04.2023

Registrar/Secretary

KCS Hardin Valley Middle School
07.2018 - 12.2021

Patient Service Representative

East Tennessee Children's Hospital
11.2017 - 07.2020

Medical Receptionist/Medical Biller/Office Manager

Family Health Partners/FTMC Willard Family Medical
02.2001 - 07.2016

Certificate - Registered Medical Coder

The Medical Management Institute

Certificate - Medical Transcriptionist

EHOVE

Some College (No Degree) - Early Childhood Education

North Central State

High School Diploma -

Plymouth High School

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