Elizabeth Hamby
Assistant Manager
Palm Desert,CA
Summary
Results-driven retail and restaurant management leader with a proven ability to track KPIs and control inventory. Notable achievements include driving sales growth and enhancing customer satisfaction at Forever 21. Expertise in multitasking and team collaboration ensures operational excellence in fast-paced environments. Committed to maintaining compliance while optimizing overall performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Forever 21
Palm Desert
06.2022 - Current
- Implemented merchandising techniques to drive incremental sales growth.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud. Conducted regular surveillance of store through CCTV and floor patrols.
- Cultivated loyal customer base by providing excellent customer service.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. As well as payroll submissions.
- Built and maintained strong working relationships with team members.
Assistant Restaurant Manager
Ruby’s Diner
Cabazon, CA
04.2012 - 04.2020
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Ensured compliance with health and safety regulations. Oversaw food preparation, production and presentation according to quality standards.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Participated in local community events as a representative of the restaurant brand.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
Education
Some College (No Degree) - Audio Engineering
Mt. San Jacinto College
San Jacinto, CASkills
- KPI tracking
- Inventory/Loss prevention
- Retail Assistant Management
- Money handling/Sales reporting
- Multitasking and organization
- Cost control
- Restaurant management
- Point of sale (POS) system operation
- Labor and food cost control
Timeline
Assistant Manager
Forever 21
06.2022 - Current
Assistant Restaurant Manager
Ruby’s Diner
04.2012 - 04.2020
Some College (No Degree) - Audio Engineering
Mt. San Jacinto College
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