Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Hamilton

Wolfforth

Summary

Dynamic General Manager with a proven track record at Flynn Group of Companies, excelling in operations management and team leadership. Enhanced efficiency through strategic process improvements and staff development, driving customer satisfaction and profitability. Skilled in P&L management and problem resolution, fostering a culture of excellence and collaboration.

Overview

21
21
years of professional experience

Work History

General Manager

Flynn Group of Companies
11.2022 - 05.2025
  • Assisted in developing operational strategies to enhance overall efficiency and workflow processes.
  • Executed daily management activities, upholding company standards.
  • Contributed to team meetings by providing insights on process improvements and operational challenges.
  • Applied various tools to enhance tracking and reporting capabilities.

Food Service Operations Manager

Market Street
03.2011 - 10.2022
  • Streamlined food service operations to enhance efficiency and customer satisfaction.
  • Developed and implemented staff training programs to improve service quality and team performance.
  • Managed inventory control systems to minimize waste and optimize supply chain processes.
  • Led cross-functional teams in executing strategic initiatives for menu development and pricing strategies.
  • Analyzed customer feedback to identify trends and implement improvements in dining experiences.
  • Collaborated with vendors to negotiate contracts, ensuring high-quality product supply at competitive prices.
  • Established standard operating procedures for food safety compliance and operational excellence.
  • Monitored financial performance metrics to drive cost-saving initiatives and increase profitability.
  • Enhanced customer satisfaction by implementing efficient food service processes and procedures.
  • Coordinated event catering services, liaising closely with clients to deliver tailored solutions that exceeded expectations.
  • Managed inventory control and procurement processes to maintain optimal stock levels and reduce costs.
  • Implemented strict food safety protocols, maintaining a clean and hygienic work environment at all times.
  • Led a team of dedicated professionals committed to delivering exceptional dining experiences for every guest who visited the establishment.

Restaurant Manager

TGI Fridays
06.2004 - 08.2011
  • Oversaw daily operations, ensuring efficient service and high customer satisfaction.
  • Managed inventory levels and implemented cost-saving measures to optimize supply chain efficiency.
  • Trained, mentored, and developed staff to enhance team performance and reduce turnover rates.
  • Analyzed customer feedback to identify areas for improvement in food quality and service delivery.
  • Developed and enforced standard operating procedures to maintain health and safety compliance.
  • Planned promotional events to increase customer engagement and drive revenue growth.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Education

Diploma -

Bonnabel High
Kenner, LA
05.1998

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Team leadership
  • Training and coaching
  • P&L management
  • Staff development
  • Motivation
  • Client relations
  • Schedule management
  • Labor cost controls
  • Customer retention
  • Deadline oriented
  • Vendor relationships
  • Employee development
  • Purchasing
  • Expense control

Timeline

General Manager

Flynn Group of Companies
11.2022 - 05.2025

Food Service Operations Manager

Market Street
03.2011 - 10.2022

Restaurant Manager

TGI Fridays
06.2004 - 08.2011

Diploma -

Bonnabel High

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