Elizabeth Hand-Ricevuto
Columbus,OH
Summary
Detail-oriented medical and vehicle biller with a strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team and hardworking individual with excellent analytical and multitasking abilities. Experienced in coordinating with insurance companies and expedited claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices.
Overview
11
11
years of professional experience
Work History
Medical Billing Specialist
Engage Health Business Services
Columbus, Ohio
07.2023 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Replacement Rental Representative
Enterprise Rent-A-Car
Columbus, Ohio
01.2021 - 07.2021
- Answered telephones to assist customers and resolve issues.
- Updated and maintained rental agreement files and documents.
- Explained policies and reviewed documentation to obtain signatures.
- Collected payment by processing credit card transactions.
- Contacted customers and billing parties about overdue rentals and requested the expected date of return.
- Prepared and submitted reports to the supervisor.
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
Human Resource Admin
Goodwill of Columbus
Columbus, Ohio
06.2020 - 09.2020
- Regularly updated HR databases to reflect employee information, changes in benefits, and other details.
- Oversaw benefits enrollment process by answering questions and assisting employees with login details.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Developed and maintained resources and materials to support hiring managers throughout the onboarding life cycle.
- Managed all human resource documentation, including new hire letters, employee contracts, and corporate policies and procedures.
- The supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
Mentor and Tutor
Capital University
Columbus, OH
09.2019 - 05.2020
- Helped students review and understand previous lessons to make connections with new lessons.
- Assessed student progress at each session, making recommendations that increased the effectiveness of tutoring and lessons.
- Prepared for tutoring appointments by learning about key topics and planning out structured activities.
- Met with students to clarify and review concepts taught in class and solve specific problems.
- Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
Special Service Representative
Safelite Auto Glass
Columbus, Ohio
10.2016 - 03.2018
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
Student Volunteer and Advising
Otterbein University
Columbus, OH
09.2012 - 05.2014
- Coordinated project files to support projects and enhance team success.
- Developed and practiced study techniques to retain information and meet assignment objectives.
- Provided assistance with special projects to meet aggressive deadlines.
- Greeted office visitors, provided information, and directed to appropriate personnel.
- Created and updated confidential student and employee files.
- Assisted with answering telephone calls, managing databases, and drafting correspondence.
- Drafted research papers with resource citations in the required format.
- Assisted with answering telephone calls, managing databases, and drafting correspondence.
- Directed or led visitors to classrooms and buildings.
- Conducted campus tours to help prospective students and families learn about class sizes and campus life.
- Maintained ongoing communication with first-year students to serve as resource person and advocate for concerns.
- Relieved receptionist by answering phones and directing callers to requested contacts.
- Followed instructions from management to complete tasks according to exact specifications.
- Developed strong oral and written communication skills in working with people of different ages.
Education
MBA - Organizational Leadership
Ohio Dominican University
Columbus, Ohio 05.2022
Bachelor of Arts - Interdisciplinary Studies, Legal and Business
Capital University
Columbus, Ohio05.2020
Skills
- Patient account analysis
- Records Maintenance
- Medical record security
- Data analysis
- Accounts receivable management
- Customer service support
- Signature verification
- General accounting
- Quality Assurance Management
Timeline
Medical Billing Specialist
Engage Health Business Services
07.2023 - Current
Replacement Rental Representative
Enterprise Rent-A-Car
01.2021 - 07.2021
Human Resource Admin
Goodwill of Columbus
06.2020 - 09.2020
Mentor and Tutor
Capital University
09.2019 - 05.2020
Special Service Representative
Safelite Auto Glass
10.2016 - 03.2018
Student Volunteer and Advising
Otterbein University
09.2012 - 05.2014
MBA - Organizational Leadership
Ohio Dominican University
Bachelor of Arts - Interdisciplinary Studies, Legal and Business
Capital University
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