ELIZABETH (ANNIE) HANSEN
Lancaster,USA
Summary
Results-driven Bakery/Deli Associate with expertise in sales, problem-solving, and knife handling. Successfully restocked shelves, ensured accurate portion control, and ordered supplies to maintain high-quality bakery and deli sections. Committed to strict health regulations and trained new staff on food handling techniques and customer service standards. Known for excellent product knowledge, resolving customer complaints, and maintaining cleanliness. A detail-oriented professional with strong inventory management and merchandising skills.
Overview
6
6
years of professional experience
Work History
Bakery/Deli Associate
Walmart
Lancaster, Ohio
11.2021 - Current
- Restocked shelves with fresh products as needed
- Ensured accurate portion control for all prepared foods and ingredients used in the bakery and deli section
- Assisted in ordering supplies for the bakery and deli section from vendors on a weekly basis
- Adhered to strict health regulations regarding food safety procedures such as labeling, storing, rotating stock
- Followed all company policies related to food safety practices such as hand washing, sanitation guidelines
- Operated slicers safely while slicing meats and cheeses for sandwiches or platters
- Maintained cleanliness of bakery and deli area, including counters, display cases, shelves and equipment
- Organized storeroom supplies neatly so they could be easily identified when needed
- Adhered to company policies related to workplace conduct at all times.
- Organized displays to attractively showcase bakery and deli merchandise.
- Monitored expiration dates of products to ensure safe consumption by customers.
- Trained new employees on proper procedures for food preparation and presentation standards.
- Greeted customers and provided excellent customer service.
- Answered incoming calls in a timely and professional manner.
Sales Associate
TJ Max
Lancaster, Ohio
09.2021 - 11.2021
- Stock merchandise and maintain the floor
- Price changes and markdowns insuring daily quota is reached
- Work registers when needed
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
Linen Attendant
Salvation Army
Lancaster, OH
11.2018 - 10.2021
- Sort linens and examine articles for stains, rips, or tears, and sanitizer and document accordingly to Ohio law
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Receive, open, unpack and issue sales floor merchandise
- Clean display cases, shelves, and aisles
- Transport packages to customers' vehicles
- Utilized excellent time management techniques to efficiently complete daily tasks without sacrificing quality
Patient Registrar
Fairfield Medical Center
Lancaster, OH
01.2020 - 06.2020
- Resolved customer complaints courteously and professionally in order to maintain high levels of satisfaction
- Trained new staff on proper food handling techniques, safety protocols and customer service standards
- Built relationships with regular customers by providing excellent product knowledge and advice
- Inspected baked goods for quality assurance before displaying them for sale
- Prepared sandwiches, salads, desserts and other deli items according to recipes or customer requests
- Answered questions about food ingredients, cake designs, and special orders to help customers with preferences
- Checked product sell-by dates for freshness, rotating out old products
- Followed recipes and instructions for preparing and baking a variety of breads and pastries
- Inspected refrigerators, freezers and ovens for full functionality and proper temperatures
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Handled customer complaints and inquiries in a courteous and efficient manner
- Assisted with training and mentoring new team members
- Answer customer calls
Education
COMPLETED COURSEWORK TOWARDS 1 YEAR - UNDECIDED
OHIO UNIVERSITY LANCASTER
Lancaster, OH05.2018
Skills
- Sales expertise
- Problem-solving abilities
- Knife handling
- Quality control
- Merchandising techniques
- Inventory management
- Food packaging
- Attention to detail
- Sanitation standards
- Bakery equipment operation
- Customer service excellence
- Team collaboration
- Food safety knowledge
- Allergen awareness
- Stocking and Shelving
- Health regulations
- Effective communication
- Time management
- Training and motivation
- Workplace safety
References
- Jeannie Philips-Ball, Retired IT Support Technician Principle, (740) 277-8531, Jphillipsball@gmail.com
Timeline
Bakery/Deli Associate
Walmart
11.2021 - Current
Sales Associate
TJ Max
09.2021 - 11.2021
Patient Registrar
Fairfield Medical Center
01.2020 - 06.2020
Linen Attendant
Salvation Army
11.2018 - 10.2021
COMPLETED COURSEWORK TOWARDS 1 YEAR - UNDECIDED
OHIO UNIVERSITY LANCASTER