Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Hardman

Brooklyn

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Childcare Provider | Private Families

Care.com Inc
03.2023 - 09.2024


  • Provided nurturing care and created a safe, positive environment that supported children’s social, emotional, and cognitive development.
  • Assisted with daily routines, including meals, hygiene, bedtime preparation, and homework support.
  • Planned and facilitated age-appropriate educational and recreational activities such as reading, games, puzzles, and outdoor play.
  • Promoted positive behavior through effective guidance strategies while fostering social skills and respect for others.
  • Maintained open communication with parents, offering feedback and building long-term, professional relationships.
  • Ensured home organization by performing light housekeeping and errands related to children’s care.
  • Monitored developmental milestones and identified potential emotional or behavioral concerns.

Guest Support Representative

Bob’s Discount Furniture, Bay Parkway
10.2022 - 03.2023


  • Delivered exceptional customer service by greeting guests in person and by phone, promptly addressing inquiries, and resolving concerns with professionalism.
  • Managed multi-line phone systems, emails, and correspondence; routed communications efficiently across departments including accounting and logistics.
  • Processed diverse payment types (cash, checks, tax-exempt transactions) and assisted guests with financing options.
  • Maintained organized office operations by handling filing, faxing, supply management, and scheduling tasks.
  • Utilized Microsoft Outlook, Excel, and Word to prepare documents, track information, and support office functions.
  • Collaborated with team members to achieve goals, while independently managing deadlines and multiple tasks.
  • Supported management through problem-solving, organizational skills, and proactive follow-up on guest issues such as deliveries and cancellations.

Guest Services & Starbucks Barista/Trainer

Target, Bay Parkway
07.2021 - 10.2022


  • Began as a Front-End Associate, assisting guests at checkout, restocking displays, and maintaining store organization.
  • Promoted to Starbucks inside Target; prepared beverages and food items while ensuring adherence to safety and quality standards.
  • Trained and mentored new team members, demonstrating leadership and clear communication.
  • Assisted with managerial responsibilities, including placing food and shipment orders, and covering as Assistant Manager when needed.
  • Built strong customer relationships, delivering excellent service in a fast-paced environment.
  • Memorized and executed preparation of 30+ specialty drinks while maintaining daily cleaning and operational duties.
  • Adapted to flexible scheduling demands, working nights, weekends, and holidays as needed.
  • Built relationships with customers and community to promote long term business growth.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Brand Representative

Hollister, Queens Center Mall
10.2019 - 07.2021
  • Delivered exceptional customer service by greeting shoppers, answering questions, and assisting with purchases.
  • Processed transactions at the register and supported online order fulfillment through accurate packing and shipping.
  • Collaborated with managers to implement strategies that boosted store revenue and improved customer experience.
  • Trained and supported new team members, ensuring smooth onboarding and consistent service standards.
  • Maintained store presentation by organizing merchandise, managing fitting rooms, and restocking sales floors.
  • Demonstrated product knowledge by advising customers on style, fit, and current promotions to increase sales.
  • Built customer relationships through friendly engagement and personalized shopping assistance, fostering brand loyalty.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Completed floorsets, filled floor, and rang up customers.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Communicated product information with confidence and educated consumers about company.

Education

High School -

EPIC High School North
Richmond Hill, Queens
06.2021

Associate of Applied Science - Nursing

Kingsborough Community College
Brooklyn, NY
06-2026

Skills

  • Fluent in English; excellent communication, presentation, and public speaking skills
  • Customer service and client support expertise with strengths in active listening, conflict resolution, and relationship building
  • First Aid/CPR certified; strong interest in healthcare and nursing with dedication to assisting others
  • Proficient in Microsoft Office Suite (Word, PowerPoint, Excel) and Google Workspace (Docs, Slides); skilled in office technology and documentation
  • Strong organizational abilities including time management, task prioritization, and multitasking; adaptable and quick to learn new processes
  • Team collaboration and leadership experience with ability to motivate others and contribute to positive work environments

Certification

Basic Life Support- American Heart Association

Timeline

Childcare Provider | Private Families

Care.com Inc
03.2023 - 09.2024

Guest Support Representative

Bob’s Discount Furniture, Bay Parkway
10.2022 - 03.2023

Guest Services & Starbucks Barista/Trainer

Target, Bay Parkway
07.2021 - 10.2022

Brand Representative

Hollister, Queens Center Mall
10.2019 - 07.2021

High School -

EPIC High School North

Associate of Applied Science - Nursing

Kingsborough Community College

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