Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Hardway

Kissimmee,US

Summary

Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Office Manager

Authority Garage Supply
02.2024 - Current
  • Oversaw all daily office operations and equipment maintenance.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Resolved issues between employees and customers using company policies.
  • Maintained records and logs of work performed and materials and equipment used.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Created weekly and monthly reports and presentations for management team.
  • Interviewed, hired, and trained new workers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Launched quality assurance practices for each phase of development
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

General Manager of Operations

RaceTrac
08.2022 - Current
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Managed scheduling, training and inventory control.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Tracked and replenished inventory to maintain par levels.
  • Addressed customer concerns with suitable solutions.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Enforced federal, state, local and company rules for safety and operations.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Delivered positive customer experiences by implementing effective quality assurance practices.

Assistant Operations Manager

RPI
05.2018 - 08.2022
  • Educated operations team on best practices, company policies and service excellence standards.
  • Communicated clear action plans to optimize results and successfully execute operational activities.
  • Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Assisted with interviewing and hiring of employee team members with appropriate skills.
  • Monitored new employees, evaluated training programs and reported progress to supervisors.
  • Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Owner/operator

ALEXANDER CLEANING SERVICES
05.2015 - 10.2018
  • Focus on customer needs and providing impeccable customer service drove sales and increased customer base.
  • Developed and implemented strategic marketing and business plan: Developed, launched and executed a successful business plan for a thriving residential and commercial cleaning service with minimal overhead and investment.
  • Responsible for compliance of all local, state, and federal laws regarding finances, employment and business operations.
  • Responsible for contract management, negotiations, and contract implementation.
  • Enforced terms and conditions on all negotiated contracts with vendors and customers.
  • Developed and launched operational strategies to drive new business through cold calling and establishing growth opportunities.
  • Created unique product promotions, design marketing/advertising and coordinate all media buying.
  • Developed, launched, and maintained social media strategies to establish brand identity and drive sales growth, customer convenience, and service.
  • Managed all aspects of day-to-day operation as owner and manager of Alexander Cleaning Services.
  • Drove customer satisfaction through quality services and attention to detail.
  • Finances: accounts payable/receivable, invoicing, insurance, budgeting.
  • Negotiated and approved contracts with vendors and suppliers of merchandise, supplies, and services required for daily operation within all local, state and federal small business laws.
  • Design and implement policies for store operations, customer relations, and employee procedures.

Administrative Assistant / Human Resources

FRAZEE RECRUITING SERVICES
08.2008 - 06.2015
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Submitted monthly, quarterly and weekly reports to management for mandatory reporting.
  • Assisted with employee termination process to drive consistency and reduce discrimination claims.
  • Created and managed more than 400 confidential personnel records.
  • Optimized traceability, developing organizational filing systems for confidential employee records and reports.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Developed and facilitated new-hire orientations and corporate policy trainings.
  • Automated office operations, record tracking and data communications.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.

Administrative Assistant

S&S ELECTRIC
09.2002 - 09.2008
  • Greet Clients, vendors, and executives and maintained a professional atmosphere.
  • Responded to telephone and in person requests for information.
  • Distributed and handled incoming and outgoing mail/faxes/messages.
  • Controlled building access through security systems, daily logs, and visitor passes.
  • Prepared, recorded, and proofread correspondence, invoices, presentations, brochures, publications, reports, and relevant material; Purged and archived old documents.
  • Alleviated workloads by taking on responsibilities from manager as well as assisting with staff projects.
  • Audited and processed payroll for 200+ employees using Sage 50 Accounting Software.
  • Updated payroll exemptions, benefits, tax deductions, promotions, and store transfer requests.
  • Prepared employee verification and terminations letters and garnished wages as required by law.
  • Assisted accountants with reconciliations such as bank deposits, fixed assets, and weekly audits.
  • Prepared and coordinated travel arrangements, conferences, and expense reports.
  • Contacted vendors and subcontractors to coordinate inventory orders, office supplies, and to retain services on an as-needed basis.
  • Drafted meeting agendas, supplied advanced materials, and executed follow-ups for meetings and team conferences.
  • Provided support for underwriters and third party administrator quotes.
  • Coordinated and managed all requirements for catered and special events for management, vendors, and employees.
  • Created and maintained employee schedules along with creating production schedules for all levels of management.
  • Ensured all work and staffing requirements were met consistently.
  • Assessed and realigned administrative procedures to improve office productivity and effectiveness.
  • Learned to operate new office technologies as they were launched and implemented.
  • Responsible for maintaining and updating company website and social media.
  • Setup and uphold manual and automated information filing systems after being introduced.
  • Responsible for providing new employees with training and orientation.
  • Reorganized office space to create more efficient and effective work flow.
  • Communicated with insurance representatives and the insured to coordinate adjuster caseloads.
  • Generated report files for adjusters to manage claim milestones within guidelines/parameters.

Education

Bachelor of Arts - Business Management

Ashworth College
Norcross, GA
01.2005

High school diploma or GED - undefined

Associate's degree - Business

Skills

  • Google Docs
  • Financial report writing
  • Data analysis skills
  • Bartending
  • Microsoft Word
  • Data entry
  • Construction
  • Sage
  • Proofreading
  • Customer service
  • Calendar management
  • Serving
  • Recruiting
  • Payroll
  • Training & development
  • Workday
  • Office management
  • Accounting
  • Account management
  • Windows
  • Upselling
  • Driving
  • QuickBooks
  • Detailed approach to maintaining high threshold for business operations
  • TRAINING
  • Articulate Communicator
  • PAYROLL
  • Microsoft Office
  • INVOICING
  • External Resource Management
  • OPERATIONS
  • Scheduling
  • ARTICULATE
  • Event Planning
  • Employee Training
  • Accounts Receivable
  • Business Development
  • Performance Management
  • Revenue Generation
  • Assessments
  • Strategic Planning
  • Core Competencies
  • Operations Management
  • Problem Solving
  • Employee Motivation
  • Document Integrity
  • Staff Training
  • HR Functions
  • Customer Service
  • Billing/Invoicing
  • Schedule Oversight
  • Operations/Performance Management
  • Invoice Processing
  • Organizational Skills
  • Onboarding and Orientation
  • Written and Verbal Communication
  • Inventory Management
  • Business Data Analysis
  • Work Flow Planning
  • Payroll Services
  • Market Research, Forecasting, and Strategic Leader Analysis
  • Interviewing
  • Data collection
  • Quality assurance
  • Website maintenance
  • Customer relationship management
  • SharePoint
  • Hospitality
  • Microsoft Excel
  • Budgeting
  • Clerical experience
  • Events management
  • Conflict management
  • Restaurant experience
  • Resort
  • Executive administrative support
  • Front desk
  • Accounts receivable
  • Operations management
  • Sales
  • Animal care
  • Time management
  • Mentoring
  • Guest relations
  • Accounts payable
  • Adobe Acrobat
  • Guest services
  • Personal assistant experience
  • Profit & loss
  • Hotel experience
  • Research
  • Relationship management
  • Quality control
  • DocuSign
  • Human resources
  • Financial management

Certification

  • ServSafe
  • Driver's License
  • Food Handler Certification

Timeline

Office Manager

Authority Garage Supply
02.2024 - Current

General Manager of Operations

RaceTrac
08.2022 - Current

Assistant Operations Manager

RPI
05.2018 - 08.2022

Owner/operator

ALEXANDER CLEANING SERVICES
05.2015 - 10.2018

Administrative Assistant / Human Resources

FRAZEE RECRUITING SERVICES
08.2008 - 06.2015

Administrative Assistant

S&S ELECTRIC
09.2002 - 09.2008

High school diploma or GED - undefined

Associate's degree - Business

Bachelor of Arts - Business Management

Ashworth College

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Elizabeth Hardway