Elizabeth Harley
Summary
Dynamic and results-oriented professional with extensive experience in healthcare and office management, notably at The Heart Institute Of East Texas. Excelled in streamlining operations, enhancing team productivity by 30%, and implementing effective policy manuals. Skilled in inventory control and staff management, coupled with a commitment to exceptional customer service and maintaining confidentiality.
Overview
22
22
years of professional experience
Work History
Office Manager
Head to Toe Family Healthcare Clinic
11.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- I am also responsible for aiding in patient care. Triaging patients, draw labs, doing injections, assisting with Biote Hormone pellet placement, discussing test results with patients, sending referrals, prior authorizations for medications, and doctor to doctor insurance referral
Medical Assistant
AFC Urgent Care
05.2016 - 11.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Medical Assistant; Team Lead
Urgent Doc
10.2012 - 03.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Medical Assistant
The Heart Institute Of East Texas
05.2003 - 05.2010
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- I worked several departments in my 7 years at the Heart Institute. For the first year I was a medical assistant to one of the cardiologists. When he moved I started working in the stress test department. We did nuclear and treadmill stress tests. I then started working in the pacemaker/icd clinic. In this depart. I was in charge of 875 patients with icd/pacemaker devices. I would check the batteries of the pacemakers by phone, or in clinic with the reps and doctors, would schedule appts with doctors if batteries on devices needed to be changed. I also was in charge of applying 24/72 heart monitors and analyzing the reports.
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Scheduling
- Inventory control
- Staff management
- Employee supervision
- Human resources
- Staff hiring
- Employee training
- Policy implementation
I am currently enrolled with Penn Foster to get my certification in Medical Billing and Coding
I am currently enrolled in this program so that I can not only understand the insurance policies for myself, but can easily answer any questions patients may have regarding their EOBs.
Timeline
Office Manager
Head to Toe Family Healthcare Clinic
11.2017 - Current
Medical Assistant
AFC Urgent Care
05.2016 - 11.2017
Medical Assistant; Team Lead
Urgent Doc
10.2012 - 03.2016
Medical Assistant
The Heart Institute Of East Texas
05.2003 - 05.2010
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