Elizabeth Harris
Omaha ,NE
Summary
Accomplished Store Manager and Cosmetologist with a proven track record at Sally Beauty and JCPenney Salon, demonstrating exceptional customer service and team leadership. Skilled in inventory control and employee training, I've successfully enhanced client satisfaction and increased salon revenue through outstanding communication and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Store Manager
Sally Beauty
04.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Caregiver
Simon
08.2022 - 04.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Cosmetologist
JCPenney Salon
03.2022 - 08.2022
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Cosmetologist
JCPenney Hair Salon
11.2015 - 06.2022
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Cosmetologist
Cookie Cutters Haircuts For Kids
07.2021 - 03.2022
- Answered phone calls and emails to schedule client appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Utilized feedback from client surveys to refine services and address any areas needing improvement.
Customer Service Representative
Milestone Technologies Inc
10.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Cosmetology - Cosmetology
Xenon
Omaha, NE05.2013
CMA - CMA
CNA ACADEMY
Omaha, NE06.2008
CNA - CNA
CNA ACADEMY
Omaha, NE01.2005
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- POS systems
- Recruitment and hiring
- Inventory control
- Employee training
- Shift scheduling
- Outstanding communication skills
- Team leadership
Timeline
Store Manager
Sally Beauty
04.2023 - Current
Caregiver
Simon
08.2022 - 04.2023
Cosmetologist
JCPenney Salon
03.2022 - 08.2022
Cosmetologist
Cookie Cutters Haircuts For Kids
07.2021 - 03.2022
Customer Service Representative
Milestone Technologies Inc
10.2020 - 09.2021
Cosmetologist
JCPenney Hair Salon
11.2015 - 06.2022
Cosmetology - Cosmetology
Xenon
CMA - CMA
CNA ACADEMY
CNA - CNA
CNA ACADEMY
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