Summary
Overview
Work History
Education
Skills
Certification
Timeline
ELIZABETH HARRIS

ELIZABETH HARRIS

Patient Care Coordinator/Account Manager
Cleveland,TN

Summary

Dynamic Patient Care Coordinator-Manager, skilled in elevating patient satisfaction through strategic communication and innovative problem-solving.

Overview

39
39
years of professional experience
1
1
Certification

Work History

OWNER-OPERATOR/INTERIOR DESIGNER

FASHION NINJA DESIGN GROUP
MILWAUKEE, WI
01.2005 - Current
  • Oversaw daily business operations to ensure seamless functioning.
  • Managed financial responsibilities, including budgeting, reporting, and tax preparation.
  • Implemented marketing strategies to enhance brand visibility and attract customers.
  • Cultivated strong client relationships, resulting in increased repeat business and referrals.
  • Ensured high standards of customer service and satisfaction across all interactions.
  • Conducted quality control measures to maintain product excellence.
  • Designed operational processes to improve efficiency and productivity.
  • Supervised contract oversight for compliance and performance management.

PATIENT CARE ACCOUNT MANAGER

OPTUM-UNITED HEALTH CARE
CLEVELAND, TN
01.2022 - 02.2025
  • Effectively managed high-stress situations, resolving conflicts while maintaining professionalism.
  • Enhanced patient satisfaction by promptly addressing concerns and providing accurate information.
  • Built strong patient relationships to ensure timely responses to needs.
  • Adhered to strict policies and HIPAA guidelines in daily patient care activities.
  • Processed medication requests, initiated referrals, and facilitated continuation of care.
  • Communicated with physicians and specialty offices to verify authorizations and expedite care.
  • Managed new patient registrations and maintained accurate updates to accounts and MRNs.
  • Coordinated care between IPAs and insurance, utilizing various EHR/EMR systems for optimal service.

ASSISTANT MANAGER

PIZZA HUT
MILWAUKEE, WI
01.1987 - 01.2005
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Supervised daily operations to meet performance, quality, and service standards.
  • Monitored cash intake and deposit records, increasing accuracy and minimizing discrepancies.
  • Developed strong staff relationships, fostering a positive and collaborative work environment.
  • Resolved customer complaints promptly, leading to improved customer satisfaction.
  • Conducted regular inventory counts to verify stock levels and forecast future needs.
  • Provided hands-on assistance to customers, assessing needs and staying informed on preferences.
  • Assisted in recruiting and onboarding new employees to ensure adequate staffing.

Education

PSYCHOLOGY -

UNIVERSITY OF PHOENIX, Phoenix, Arizona
05.2012

INTERIOR DESIGN -

MATC-MADISON AREA TECHNICAL COLLEGE, Watertown, Wisconsin
01.1991

FASHION MERCHANDISING: DESIGN -

PATRICIA STEVENS COLLEGE, Milwaukee, Wisconsin
01.1989

Skills

  • Citrix and SharePoint
  • Alterra TouchWorks
  • Athena IDX
  • Health Fortis
  • Curo
  • Patient Connect PCX
  • NICE CXone Patient Secure Chat
  • Epic MyChart
  • Supervisory skills
  • EHR/EMR utilization
  • Patient advocacy
  • Communication skills
  • Customer satisfaction
  • Problem solving
  • Account oversight
  • Prioritizing workflows
  • Multi-task management

Certification

Notary Public License - Tennessee

Timeline

PATIENT CARE ACCOUNT MANAGER - OPTUM-UNITED HEALTH CARE
01.2022 - 02.2025
OWNER-OPERATOR/INTERIOR DESIGNER - FASHION NINJA DESIGN GROUP
01.2005 - Current
ASSISTANT MANAGER - PIZZA HUT
01.1987 - 01.2005
UNIVERSITY OF PHOENIX - PSYCHOLOGY,
MATC-MADISON AREA TECHNICAL COLLEGE - INTERIOR DESIGN,
PATRICIA STEVENS COLLEGE - FASHION MERCHANDISING: DESIGN,

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