Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Elizabeth Hassler

Cookeville,TN

Overview

2
2
years of professional experience

Work History

Senior Care Center Leader Assistant Vice President

Truist Bank
Cookeville, TN
05.2023 - Current
  • Managed a team of supervisors in meeting customer success goals, consistently raising metrics from failed to exceeding goal. Co-chaired Volunteerism and Events for Business Resource Groups to encourage diversity and inclusion.
  • Developed and implemented strategies to improve team performance and productivity while complying with organizational policies and procedures. Often piloted new initiatives due to ability to give productive feedback and act as an intermediary between senior leadership and client-facing teammates.
  • Conducted regular meetings with staff to discuss progress, identify challenges, develop solutions, and recognize individual achievements to foster a positive work environment. Presented and developed department business reviews to executive leadership.
  • Directed the recruitment process for new employees, including interviewing and selecting candidates along with facilitating training and development after hiring.
  • Created detailed reports on employee performance metrics for senior leadership review for upwards of 16 direct reports.

Wealth and Premier Care Coach

Truist Bank
Cookeville, TN
05.2022 - 05.2023
  • Provided guidance to employees in order to help them develop their skills and achieve desired goals.
  • Analyzed performance data to identify areas of improvement for individuals or team. Created individualized plans and monitored progression of teammates towards set objectives.
  • Communicated effectively across departments, sites, and levels of leadership to create positive relationships.
  • Maintained and updated knowledge of financial regulations, products, and services related to premier banking.
  • Utilized problem-solving skills during multi-day off-site project to simplify and actualize procedures in order to maximize profit and minimize time spent on client issues.

Education

Medical Assistant - Certificate

Genesis Career College
Cookeville, TN
08-2019

Some College (No Degree) - Communications

Tennessee Technological University
Cookeville, TN

Skills

  • Team Building
  • Recruitment and hiring
  • Incidents management
  • Continuous improvements
  • Expense Control
  • Quality Assurance Controls
  • Process Improvement
  • Equipment Troubleshooting
  • Data Analytics
  • Staff Management
  • Goal-Oriented
  • Complex Problem-Solving
  • Policy Enforcement
  • Training, mentoring, and development
  • Processes and procedures
  • Interpersonal
  • Compliance with brand standards

Affiliations

  • Passionate about volunteerism with over 100 hours of dedicated service throughout 2023-2024.

Timeline

Senior Care Center Leader Assistant Vice President

Truist Bank
05.2023 - Current

Wealth and Premier Care Coach

Truist Bank
05.2022 - 05.2023

Medical Assistant - Certificate

Genesis Career College

Some College (No Degree) - Communications

Tennessee Technological University

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Elizabeth Hassler