Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Elizabeth Hawks

Glen Allen,VA

Summary

Dynamic customer service professional with extensive experience, excelling in customer service and team collaboration. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in point of sale operations, consistently delivering high-quality service and fostering repeat business. Passionate about continuous improvement and team success.

Overview

1
1
year of professional experience

Work History

Cashier

Wegmans
06.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register to record transactions accurately and efficiently.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Pizza Customer Service

Wegmans
06.2024 - Current
  • Resolved problems, improved operations and provided exceptional service.
  • Paid attention to detail while completing assignments.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Passionate about learning and committed to continual improvement.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.

Crew Trainer

Chipotle
02.2024 - 08.2024
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Maintained current knowledge of all team position requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Provided coaching and mentoring to employees.
  • Utilized variety of instructional design methodologies to create effective learning experiences.

Education

Psychology

Virginia Commonwealth University
Richmond, VA
06-2028

Skills

  • Complex Problem-solving
  • Hospitality and accommodation
  • Identification checks
  • Team collaboration
  • Customer service
  • Complaint resolution
  • Point of sale proficiencysad
  • Time management skills
  • Multitasking and organization
  • Attention to detail
  • ID verification
  • Records maintenance

Languages

English
Native or Bilingual
Spanish
Elementary
French
Elementary

Interests

  • Pilates
  • Team Sports
  • Mindfulness Practices
  • Swimming
  • Passionate about balancing physical health with mental and emotional wellness
  • Volunteer Work
  • Music

Timeline

Cashier

Wegmans
06.2024 - Current

Pizza Customer Service

Wegmans
06.2024 - Current

Crew Trainer

Chipotle
02.2024 - 08.2024

Psychology

Virginia Commonwealth University

Similar Profiles

CREATE PROFILE
Elizabeth Hawks