Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Elizabeth Hazen

Vancouver,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Senior Manager

Iron Gate Storage
06.2016 - Current
  • Improved team performance by providing comprehensive training and fostering a positive work environment.
  • Increased customer satisfaction with seamless communication.
  • Reduced costs, and improved efficiency in conducting monthly auctions.
  • Streamlined training process for new hires, ensuring a smooth transition into their roles.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Established strong relationships with clients, ensuring repeat business.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Assisted in development and implementation of operational standards, policies and procedures.
  • Performed monthly audits at properties to ensure records keeping was consistent with company policies and procedures.

Cadet Trainer - US Army Reserves

US Army Reserve
11.2013 - 08.2016
  • Enhanced cadet performance by implementing rigorous training exercises and drills.
  • Developed class lectures and maintained teaching materials to train cadets in CPR and medical evacuation protocols including effective radio transmission to support the mission.
  • Developed leadership skills in junior cadets by assigning them challenging tasks and responsibilities.
  • Promoted teamwork and collaboration among cadets by organizing team-building activities and exercises that would challenge their leadership, critical thinking, and safety goals while on mission.
  • Implemented training procedures that resulted in full class based participation where each cadet would be able to not only show their knowledge on the subject matter, but be able to perform it, and teach another cadet how to complete the tasks.

Animal Care Specialist

US Army
08.2008 - 08.2012
  • Assisted veterinarians with surgeries and medical procedures, ensuring the highest level of care for each animal.
  • Developed and maintained detailed records of medical histories, dietary needs, and behavioral observations for accurate tracking of animal care.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments, where adaptability, critical thinking, and effective communication is required.
  • Proven ability to learn quickly and change operational direction if the mission requires it.
  • Worked well in a team setting, providing support and guidance.
  • Implemented new procedures for animal health and well being.
  • Successfully trained Special Forces team members in various medical tasks and procedures to effectively be able stabilize a patient while a medical evacuation is being called in.
  • Highly trained individual in operational and informational security measures to effectively keep my team and the mission safe.

Education

No Degree - Associates

Clackamas Community College
Clackamas, OR

Skills

  • Talent Development
  • Customer Relations
  • Records Management
  • Customer Service
  • Systems and Software Expertise
  • Attention to Detail
  • Mentoring and Coaching
  • Incident Reports
  • Team Building and Leadership
  • Adaptability
  • Conflict resolution
  • Work Planning and Prioritization

Accomplishments

When taking over the 57 location in 2016 effectively took delinquency from 45% down to below 12% within 6 months, and maintained 12% or less for a year. Then achieved a delinquency rate of 5-7% and have maintained that percentage over the course of my remaining time as manager of the 57th location.


Assisted in changing the company's auctions from being held in person, to running them effectively online after a brief stop in auctions due to the pandemic. This resulted in the company spending less on auctioneer costs, and thus resulted in higher rates of revenue return.


Successfully tested, integrated, and trained staff on new call/lead tracking software to streamline how the company handled all ingoing and outgoing calls which further increased customer and employee satisfaction.

Timeline

Senior Manager

Iron Gate Storage
06.2016 - Current

Cadet Trainer - US Army Reserves

US Army Reserve
11.2013 - 08.2016

Animal Care Specialist

US Army
08.2008 - 08.2012

No Degree - Associates

Clackamas Community College

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Elizabeth Hazen